Job Description

Job Title: Telephone Operator
Job ID: 666829
Status: Part-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Chautauqua WCA
Department: Communications
Location: 207 Foote Avenue, Jamestown NY 14702

Description

UPMC Chautauqua WCA is currently seeking a Telephone Operator! This individual will serve as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

This is a part-time opportunity that would require every other weekend, and three evenings per week.  

Responsibilities:
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Initiate voice pages when required.
  • Maintains key control and issues key per authorized procedure.
  • May be required to do system data entry on request.
  • May train new operators.
  • Provide Physician on call information to requesting individuals.
  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
  • Provide service to multiple answering service clients utilizing individualized protocols
  • Provide status report on any page in progress to the individual requesting the page.
  • Responds to emergency alarms, implementing the appropriate procedure and notifying the relevant personnel.
  • Use required phrasing at all times when answering telephone calls.

Qualifications

  • High school graduate or equivalent.
  • One year of experience answering and processing calls through automated phone system or one year of customer service experience.
  • Must be able to work all shifts, seven days a week.
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

    Licensure, Certifications, and Clearances:
    High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, seven days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $11.96 to $17.82

Union Position: No

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