Job Description

Job Title: Patient Access Representative
Job ID: 662720
Status: Casual
Regular/Temporary: Limited
Shift: Day Job
Department: Rev Cyc Mobile Pt. Access
Location: 1000 South Mercer Street, New Castle PA 16105


UPMC Corporate Services has an exciting opportunity available for individuals looking to provide top notch customer service to our patients. Our Patient Access Representatives schedule appointments, prepare documents, register patients in the computer systems and greet patients for appointments.

This is a limited casual position, which requires a minimum of 16 hours of availability every two weeks, and at least one weekend a month. Schedules can range from 6:30am-6pm, Monday thru Friday, and 6:30am-3pm on Saturdays. Work settings include physician practices and outpatient surgery departments within UPMC physician practices and hospitals. 

Applicants interested in the Patient Access Representative position must be willing to travel to different work sites in the Jameson region while working on the mobile team until permanent placement at a physician practice or hospital location. 

  • Appropriately distribute/triage phone calls to other areas and/or clinical providers (billing, nurse, operations lead, etc.).
  • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
  • Collect and records patient payments at time of service.
  • Collect appropriate documentation for managed care programs regarding referrals and authorizations.
  • Confirm/Verify insurance benefits with the appropriate carrier via on-line verification systems or telephone inquiries.
  • Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
  • Generate and complete all applicable forms and necessary communications.
  • Interview and pre-register patients at the time of or prior to the visit date. Input patient information into the computer to initiate a medical record and a bill.
  • Maintain working knowledge of all required computer systems.
  • Obtain and update demographic, next-of-kin, and insurance information, including referrals/authorizations on all patients as needed.
  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
  • Respect patient confidentiality and withholds restrictive information according to HIPAA guidelines.
  • Routinely attend department meetings and on-going in-service and training programs, to present and exchange pertinent information.
  • Schedule appointments according to the physician templates for similar types of physicians, generally at one office or multiple session timeshares (single specialty phone room or front desk environment).
  • Schedule appointments according to the templates/departmental scripts while meeting business unit scheduling accuracy requirements.
  • Support and contribute to UPMC service excellence mission and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
  • Understand UPMC 72-hour appointment requirement and work to ensure guidelines are met.


  • Completion of High School graduate or equivalent.
  • Experience with a personal computer based applications and other various office equipment with proficient typing skills.
  • Two years of experience in a medical/billing/fiscal or customer service function preferred.
  • Medical terminology and third party health care coverage experience preferred.
  • Excellent interpersonal, written and communication skills.
  • Initiative to work productively with minimum supervision.
  • Able to work well under pressure.
Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $12.22 to $18.61

Union Position: No

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