Job Description

Job Title: Patient Services Representative
Job ID: 672085
Status: Part-Time
Regular/Temporary: Limited
Shift: Day Job
Facility: Children's Community Pediatrics
Department: EC Washington
Location: 155 Wilson Avenue, Washington PA 15301


Do you have a strong background in patient registration and customer service? Have a passion for working in pediatrics? UPMC may have the job for you!
Children's Community Pediatrics is hiring a part-time Patient Information Coordinator for the CCP Express Care Facility in Washington. This position will be working evening and weekend shifts.


A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence.  Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.


Provide a warm greeting for all patients

Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

Collect copayments and any other applicable patient payments at the point of service

Confirm and/or update patient registration information at checkout

Schedule follow-up appointments within the practice at checkout

Schedule or connect patient to resources to schedule for ancillary services at checkout

Help patients navigate the healthcare system by providing clear and understandable instructions.  Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

Register patients in Biometrics (fingerprint recognition) program and explain benefits

Promote MyUPMC patient portal and assist patients in registration when applicable

Assist patients in education of financial responsibility and connect them to advocacy resources as needed

Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations


Completion of high school graduate or equivalent is required.

Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.

Two years of experience in a medical / billing / fiscal or customer service function is preferred.

Knowledge of medical terminology is preferred.

Prior experience with Medipac, Epic, or other health records systems is preferred.


Licensure, Certifications, and Clearances:
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.12 to $20.05

Union Position: No

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