Job Description

Job Title: Patient Services Representative
Job ID: 671733
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Susquehanna Lock Haven
Department: ADMITTING
Location: 24 Cree Drive, Lockhaven PA 17745


Job Summary:

Apply today for a Patient Services Representative with UPMC Susquehanna Lock Haven! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence. We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to UPMC.

This position will work the shifts of 7AM to 3:30PM, 3:00AM to 11:30AM and 10:30PM to 7:00AM on various days, which do include weekends and holidays.  Are you up for the challenge? Apply online today!

  • Provide a warm greeting for all patients.
  • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
  • Collect copayments and any other applicable patient payments at the point of service.
  • Confirm and/or update patient registration information at checkout.
  • Schedule follow-up appointments within the practice at checkout.
  • Schedule or connect patient to resources to schedule for ancillary services at checkout.
  • Help patients navigate the healthcare system by providing clear and understandable instructions.  
  • Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Register patients in Biometrics (fingerprint recognition) program and explain benefits.
  • Promote MyUPMC patient portal and assist patients in registration when applicable.
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.


  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.66 to $20.49

Union Position: No

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