Job Description

Job Title: Community Health Worker (Westmoreland County)
Job ID: 668481
Status: Full-Time
Regular/Temporary: Regular
Hours: 8:00 am – 4:30 pm
Shift: Day Job
Facility: Community Care Behavioral Hlth
Department: PHBH Initiative
Location: 339 Sixth Avenue, Pittsburgh PA 15222


Do you have a background in behavioral health? Are you passionate about helping your community? If so, UPMC may have the perfect fit for you!



UPMC is hiring a full-time Community Health Worker to support our Community Team here at UPMC. This will be a daylight Monday through Friday role (8:00 a.m. – 4:30 p.m.). The Community Health Worker will be working remotely (90-95% of the time) since they will be traveling throughout Westmoreland County. The employee in this position will be required to have their own means of transportation for travel.


The Community Health Care Worker (CHW) will work directly with individuals receiving services, family members, providers and other stakeholders, at the direction of a supervisor. This position requires the candidate have close understanding of the community they serve. This trusting relationship enables the Community Health Worker to serve as a liaison link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. We recognize Community Health Workers build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, social supports and advocacy.


Expertise in issues such as housing, transportation, peer support, informal counseling, career training, and social supports is strongly preferred.


The Community Health Worker will provide care coordination services to address health needs of individuals enrolled in the program. This position will include telephonic and face-to-face contact with individuals receiving services, family members and other stakeholders to engage in problem solving and referral strategies; community based services; resources for housing and resources available to members to promote recovery. The Community Health Worker also represents the organization to the general public, individuals in, and seeking, recovery, family members, and to stakeholder groups.


  • Advocate for the members' community needs, medical and behavioral health needs
  • Assist in scheduling appointments as needed
  • Assist members with specific non-medical needs that affect health and access to care
  • Bridge the gap between the physical health care and behavioral health treatment
  • Collaborate with Community Care and UPMC Health Plan care management staff, as needed, for interventions
  • Connect the member to community-based treatment and recovery supports.
  • Empower the member to self-advocate and follow through with treatment (making and attending scheduled appointments, setting goals, and community networking)
  • Engage the community to improve underlying social and economic conditions that impact health
  • Flexibility in schedule to meet members' need
  • Identifying challenges a member faces in the Eight Stages of Wellness and Recovery
  • Mobilize the community level to enhance provider understanding of community needs and preferences
  • Promotes principles of recovery with members, providers, and stakeholders
  • Provides telephonic assistance to members and family members concerning recovery tools and resources
  • Represents community Care's and UPMC Health Plan recovery and transformation at all levels
  • Travel throughout the region
  • Utilize motivational interviewing to effectively identify the member's strengths, needs, motivation, triggers, and goals in managing life circumstances.
  • Work in the community setting at least 80% of the time, to have direct contact with members, support teams, treatment providers and recovery supports


  • Expertise in issues such as housing, transportation, peer support, career training and community education. This person will also be working with members that have concurrent medical difficulties.
  • Proof of high school graduation or GED 1-2 years providing customer service, or clinical, or social service or case management experience in the community required
  • Ability to develop rapport and demonstrate good interpersonal skills
  • Knowledge of basic mental health systems and co-occurring substance use issues, substance use recovery issues and services, education, social services, medical systems, etc preferred
  • Personal or family experience in the health care system preferred Knowledge of key concepts and principles (recovery, resiliency, and wellness)
  • Demonstrate ability to work with other people through a cooperative effort Ability to utilize motivational interviewing Ability to model and share the recovery principles: Hope, Personal Responsibility-Empowerment Skills, Self-Advocacy, Educational Opportunities, and use of Community supports
  • Basic computer skills and familiarity with Microsoft products
  • Good verbal and written communication skills
  • Willingness to travel throughout our service area
  • Solid organization skills and ability to set priorities and schedule time efficiently
  • Self-directed and flexible to meet the needs of our members
  • Value for and ability to deliver excellent customer service Has own vehicle

Licensure, Certifications, and Clearances:

  • Act 33 Child Clearance with Renewal
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Act 73 FBI Clearance
  • Automotive Insurance
  • Driver's License

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.53 to $22.86

Union Position: No

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At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


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