Job Description

Job Title: Systems Analyst - Intermediate
Job ID: 623916
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Children's Hospital of Pgh
Department: ISD Administration
Location: 4401 Penn Avenue, Pittsburgh PA 15224


Under the general direction of the management team and Senior staff, this intermediate level position provides experienced analytical and/or programming capabilities, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

  • Assist with the design and documentation of system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development efforts, project based planning documents such as scope documents and client services communication.
  • Assure quality of information through business case and application level testing; validate test results to initial business needs.
  • Business Requirements and Process Analysis - Independently analyzes and revises existing system logic difficulties. Develops user manuals. Makes suggestions for problem solutions or software enhancements; partners with business process experts to learn and understand problems with software. Conducts business requirements reviews and independently formulates logical statements of business requirements. Participates in joint application development sessions.
  • Design and document system level, IS operations level, and end user level procedures to support business applications.
  • Evaluate and document client needs/business processes both operational and financial, including current process analysis and proposed revisions to optimize business processes.
  • Highly motivated to apply process improvement (CMMI) to increase product and service quality to achieve business objectives.
  • Operations Analysis - Independently evaluates and documents operational performance, diagnoses issues/incidents, completes service requests/problem resolution for moderately complex to complex business systems or processes. Research and gather data/information, analyze information and propose alternative solutions.
  • Project Management - Works with project manager to define tasks and create team work plans with moderate supervision. Delegates work to others and monitors progress. Identifies issues affecting work progress and recommends solutions. Communicates schedule variances and potential scope changes in status reports. Controls project costs, communicating any project-related expenses and recommends ways to control costs.
  • Provide ongoing troubleshooting, support, and maintenance of production applications; including 24/7 on call coverage.
  • Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Provide support as required by ISD's Disaster Recovery Plan.
  • Report Writing - Mastery of the most common features of specialized analysis and reporting tools, such as FOCUS, report writers and query tools such as Crystal Report Writer, and advanced macros in Excel.
  • Systems Analysis - Conducts requirements reviews and independently formulates logical statements of business requirements and translates these to technical/functional specifications for use by programmers/ coders. Analyzes and revises existing system logic difficulties for basic to moderately complex programs. Creates prototype designs for basic to moderately complex programs. Drafts detailed technical specifications from which programs will be written. Develops user manuals. Participates in joint application development sessions.
  • Systems Integration - Builds basic to moderately complex specifications and changes with users, systems professionals, and external organizations. Ability to define system interface capabilities or requirements with other plans, carriers, or vendors.
  • Work with ISD staff, clients and/or vendor staff to deploy production applications.
  • Work with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options.
  • Work with technical services and the integration team to design, test and deploy appropriate hardware solutions, connectivity requirements and interface solutions.


  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Demonstrates thorough understanding of the fundamental tools and concepts of one of the information technology professional disciplines (i.e., Applications, Business Analysis, Customer Service, Data, Networking, Operations, Security, Systems Engineering, etc.) and applies that understanding to make independent practical contributions to IT work within a particular UPMC department or function.
  • Must meet IT Career Level Criteria for Individual/Team Contributors outlined in the Universal Criteria Leveling Guide.


  • 0-3¬†years of experience
  • Cerner and/or Epic
  • Clinical Experince
    Licensure, Certifications, and Clearances:
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $28.29 to $42.99

Union Position: No

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