Job Description

Job Title: Patient Service Coordinator
Job ID: 673551
Status: Full-Time
Regular/Temporary: Regular
Hours: 8:00am - 4:30pm
Shift: Day Job
Facility: UPMC Cancer Centers
Department: Lemieux HBC
Location: 5115 Centre Avenue, Pittsburgh PA 15232


Are you an experienced Medical Assistant interested in a career that provides plenty of opportunity for growth and development? If you're passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!


The Lemieux Hospital Based Clinic, at the UPMC Hillman Cancer Center in Shadyside, is looking for a Patient Service Coordinator!  Hours will be primarily Monday - Friday, from 8:00am - 4:30pm. No weekends or traveling required! This position will be responsible for all Medical Assistant/Clinical duties, as well as front-office duties; mainly vitals, rooming patients, phlebotomy, EKG’s, scheduling tests, treatments and follow-up appointments, answering phones, etc.


3 years of direct patient care experience is required! Previous Medical Assistant experience and education is highly preferred! Experience within a clinic setting and phlebotomy experience is highly preferred as well!  Qualified candidates should have the ability to work in a very busy, fast-paced and demanding environment!   



The Patient Service Coordinator is responsible for managing the clinic and providing outstanding customer service to all patients and families.


  • Account for all customers in the clinic.
  • Anticipates and responds to meet customer needs.
  • Assists in the registration of patients to include verification and confirmation of health insurance coverage.
  • Collects 100% of copays daily and correctly balances at the end of each day.
  • Completes vital signs, specimen testing and EKGs as needed.
  • Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
  • Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.
  • Coordinates scheduling to include testing.
  • Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
  • Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
  • Immediately report any situation that may impact safety of patients, visitors and staff.
  • Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
  • Maintains competency requirements.
  • Orders supplies for unit as necessary.
  • Organizes daily schedule of patients, greet patients and assigns rooms.
  • Other Duties as Assigned.
  • Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Provides front desk coverage as assigned.
  • Provides lobby/waiting room coordination and supervision.
  • Respond appropriately to crisis situation as a team member.
  • Serve as liaison between customer and clinic staff.


  • High School graduate or equivalent required.
  • Minimum of three years of direct patient care and or phlebotomy experience.
  • Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
  • Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
  • Possesses excellent organizational skills.

    Licensure, Certifications, and Clearances:
  • Medical Assistant or Phlebotomy licensure preferred.
  • CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

  • Act 34 Criminal Clearance
  • Basic Life Support or Cardio Pulmonary Resuscitation

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.53 to $22.86

Union Position: No

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