Job Description

Job Title: Client Engagement Coordinator
Job ID: 668286
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Marketing Communications
Location: 600 Grant St, Pittsburgh PA 15219


The Client Engagement Coordinator supports the planning and execution of sales acquisition and retention campaigns for UPMC Health Plan Commercial Business Marketing. The Client Engagement Coordinator will participate in campaign development intended to attract and retain commercial business membership. This role will support campaigns from start to finish; including planning, creation, execution and tracking. The Client Engagement Coordinator works closely with the Campaign Marketing Managers and other members of the marketing team to ensure campaign materials are prepared in consideration of consistency in brand, messaging, and campaign customization. The Client Engagement Coordinator will develop a tactical plan for all initiatives to ensure that timelines, deadlines and milestones are understood, tracked and met.  

  • Build and manage the strategic plan and deliverables to retain group clients.
  • Coordinate resources and development activities to meet project objectives both on time and on budget
  • Create and execute client engagement plans as identified by account management that engage, educate and retain clients, drive demand, and support revenue and business goals.
  • Ensure adequate supplies of all client giveaway items are on hand and available when needed
  • Ensure coordination and clear communication among constituents on all activities
  • Identify and detail appropriate activities that drive sales and support retention
  • Support the account managers with meeting and document preparation, production and delivery


  • Bachelor's degree or equivalent experience in marketing, business development or sales support required.
  • Three to five years experience in sales, marketing or account management preferred.
  • Healthcare and/or insurance experience-preferred.
  • Excellent interpersonal, organizational, written and oral communication skills.
  • Ability to manage multiple priorities and deadlines concurrently.
  • Demonstrated leadership skills, initiative and ability to work independently.
  • Ability to interface with all levels of management.
  • Good computer skills.
  • Previous marketing experience is strongly preferred.
  • Previous experience in a role supporting multiple projects is a plus.

Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $20.60 to $35.57

Union Position: No

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