Job Description

Job Title: Front Office Coord/Surg Sched
Job ID: 677311
Status: Full-Time
Regular/Temporary: Regular
Hours: 8:30am-5pm
Shift: Day Job
Department: Foot and Ankle of NWPA
Location: 3330 Peach Street, Erie PA 16508


Do you thrive in a fast-paced environment and have surgical scheduling experience?  If so, this position may be for you!  UPMC Hamot is seeking a Front Office Coordinator/ Surgery Scheduler for their Foot and Ankle of NWPA office.  This individual will oversee, coordinate and provide the service necessary to ensure the smooth functioning of the reception and clerical areas.


There may be travel as needed to work at any of the 8 satellite locations:  Erie, North East, Fairview, Waterford, Franklin, and Edinboro.

This is a regular, full time, opportunity. Up for the challenge?  Apply today!


  • Confirm patient appointments. Responsible for providing information to patients regarding preparation for tests, examinations and procedures as necessary. Responsible for entering, daily tracking and updating of scheduled items. Prepare charts and appropriate documentation as required by Physician, medical facility, surgical area etc. Maintain and disburse medical information in an organized manner. Maintain and update all Provider calendars for multiple areas if necessary utilizing IDX, Electronic Health Record, Meeting and Calendar applications. Demonstrates Hamot's commitment to service excellence by understanding the needs of patients, their families, physicians and co-workers and doing what is required the first time, every time by being responsible, sensitive, accurate, timely, coordinated and thorough.
  • Monitors facility appearance, requests for maintenance services, and up keep of department appearance. Takes responsibility of handling patient complaints/problems in conjunction with appropriate personnel. Evaluate, organize and schedule Physician requests for continuing patient care including consults, diagnostic testing, surgical procedures including pre and post operative requirements, and various types of patient education. Works independently to secure appropriate documentation including patient consent, insurance and medical necessity verification and authorizations; orders and any other forms as requested. Act as liaison between patient, physician, insurance carriers and other providers as needed. Effectively communicates with staff, physicians and public. Demonstrates tact and diplomacy in communications and assures patient confidentiality with the appropriate release of medical records information.
  • Provides leadership in the management of front desk personnel to include organizing, evaluating and recommending changes in front desk operation. Effectively communicates with staff physicians and public. Demonstrates tact and diplomacy in communications. Assures patient confidentially with the appropriate release of medical records information. Registers and enters information into the computerized information system on all families/patients who register at the office. Monitors accuracy of staff using the system and keeps all staff updated on system modifications and problems. Files all completed medical records and pulls charts for visits and messages. Monitors and assures accuracy and timeliness of record maintenance. Receives, triages, and assists visitors, patients, and internal customers, assuring their needs are met or are referred to the appropriate resource. Also, assists in screening and problem solving customer service issues that present to that area.


  • Graduate of a two year Business School with two years of related experience or High school graduate, or equivalent, with 4 years of related experience
  • Typing 40 WPM PC skills
  • IDX knowledge
  • This position typically reports Business Manager

    Licensure, Certifications, and Clearances:
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $12.40 to $18.88

Union Position: No

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