Job Description

Job Title: Scheduling Secretary
Job ID: 679249
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: Urban Consol Scheduling
Location: 4601 Baum Blvd., Pittsburgh PA 15213


Do you have top notch customer service skills? If so, this Scheduling Secretary position at Magee- Women's Hospital of Pittsburgh in their Baum building is for you! This individual will be scheduling imaging procedures throughout UPMC. The job is primarily computer and phone work. Good customer service skills needed. You will be performing all aspects of scheduling duties for all radiology modalities. This individual will deal professionally with all customers including patients, families, patient units, hospital personnel, physicians, radiologists, referring physicians and office personnel, etc.

This position is full-time, Monday-Friday 8:30am-5pm, Saturday 8am-12pm. 


Up for the challenge? Apply today!


  • Adhere to scheduling guidelines for gathering required exam information and conveying restrictions.
  • Document patient demographics accurately.
  • Enter data into the computer and processes requisitions to confirm data entry.
  • Enter information into the RIS system. Complete appropriate forms. Follow up on any incomplete or inaccessible information to assure a completed record.
  • Enter prescriptions into the document scanner.
  • Gather and record demographic, financial and insurance information on each patient during the initial intake interview which may take place either in person or over the phone.
  • Operate multi-line phone system and ACD telephone software. Follow scripted radiology format accurately and completely.
  • Participate in the training of new scheduling staff.
  • Provide rotational Ultrasound duties to include greeting patients, answer additional phone lines and obtaining prescriptions for procedures when needed.
  • Review all imaging resources on a daily basis for open slots and potential scheduling errors.
  • Schedule exams accurately, both automatically and manually, for all radiology modalities.
  • Troubleshoot scheduling complaints and communicate all issues to the supervisor.


  • High school diploma or GED required.
  • Three-Five years related work experience in a medical setting and/or a current Radiology Scheduler with knowledge of Imagecast, MS word, MS Excel, and EOIC training preferred.
  • Medical Terminology preferred.
  • Excellent interpersonal, organizational and written communication skills.
  • Problem solving skills.
  • Ability to work with physicians, management and staff personnel efficiently and effectively in a professional manner.
  • Ability to work independently and take minimal directions.
  • Tact, patience and understanding required.
  • As customer service is a priority in this position, training and certification as a Patient Ambassador is required prior to, or during the initial six-month review period.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.12 to $22.16

Union Position: No

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