Job Description

Job Title: Human Resources Director (Insurance Services Division)
Job ID: 638671
Status: Full-Time
Regular/Temporary: Management
Hours: Daylight, Monday thru Friday
Shift: Day Job
Facility: UPMC Health Plan
Department: Administration
Location: 600 Grant St, Pittsburgh PA 15219


Are you a seasoned human resources leader who is obsessed with providing top-notch customer service and strategic partnership to the business leaders you serve? Are you solutions oriented and business savvy? Do you thrive in a fast-paced environment and pride yourself on your ability to interpret ambiguity? Does this sound like you? We are ready for you!

UPMC Insurance Services Division, together with UPMC Corporate, is actively searching for an individual who is a perfect fit to serve as our Human Resources Director. Reporting directly to the Sr. Human Resources Director, this strategic role will provide HR leadership and functional guidance to our business leaders and employees of UPMC Health Plan and its subsidiaries. The HR Director will execute HR and talent initiatives that enable achievement of strategic business goals and objectives. This person will have global HR oversight of the Insurance Services Division.

UPMC Health Plan, headquartered in Pittsburgh, Pa., is among the nation's fastest-growing health plans. As part of an integrated health care delivery system, UPMC Health Plan is committed to providing its members better health, more financial security, and the peace of mind they deserve. UPMC Health Plan partners with UPMC and community network providers to produce a combination of knowledge and expertise that provides the highest quality care at the most affordable price. The UPMC Insurance Services Division — which includes UPMC Health Plan, UPMC WorkPartners, LifeSolutions, UPMC for Life, UPMC for You, UPMC for Kids, Askesis, and Community Care Behavioral Health — offers a full range of group health insurance, Medicare, Special Needs, CHIP, Medical Assistance, behavioral health, employee assistance, and workers' compensation products and services to over 3.1 million members. Our local provider network includes UPMC as well as community providers, totaling more than 125 hospitals and more than 11,500 physicians throughout Pennsylvania and parts of Ohio, West Virginia, and Maryland.

  • Establish and maintain relationships with senior business and human resource partners to assess business and human resources needs and develop, lead, and institute tactical plans to address challenges in both the short and long term, within UPMC and within the broader health care environment.
  • Effectively communicate expectations with business, operational, and HR partners while promoting a One Team collaborative atmosphere in which all functions of HR work together as one team.
  • Continuously hone skills and upgrade business acumen, to stay abreast of industry trends. Demonstrate capabilities and professional knowledge, and the ability to assimilate new knowledge.
  • Assist senior leaders with improving the performance of the organization. This includes, but is not limited to, recommendation of coaching, mentoring, and training for leaders to assist them in improving their ability to manage and lead the organization, and in developing their staff.
  • Take a proactive approach to anticipate and solve issues. Engage leaders on change management and by giving them the tools to communicate efficiently and effectively with their staff to achieve buy in.
  • Oversee all operations of the HR department. Ensure that all day to day tasks are being handled in an appropriate and efficient manner. Drive staff to be proactive and solution based, and motivate them to look for both short and long term solutions.
  • Be a change agent. Utilize solution based thinking that leads to projects and committee formation to implement these ideas. Chair, manage, and lead these projects to support organization-wide business and HR transformation initiatives. Contribute to the development of these strategies to support implementation of these initiatives. Offer participation to a wide array of talent within the organization and achieve buy-in on participation, goals, and conclusions, and implementation from all applicable stakeholders.
  • Utilize HR and business analytics to drive data-based solutions. Supervise the complex qualitative and quantitative analyses of financial and workforce data. Create, gather, analyze, scrub, and share human resource and business indicators to identify areas of concern or improvement. Analyze trends over differing data sets and over differing points in time. Make recommendations to address deficiencies and better support the business and HR. Report outcomes to all applicable stakeholders and customers and share best practices.
  • Drive and champion inclusion efforts and cultural improvement initiatives within the customer base. Recognize areas of need and devise strategies and plans to lead changes in these areas. Recognize, lead, and create employee engagement initiatives to assist in allowing all employees to have a positive employee experience at their workplace.
  • Establish and foster a professional climate, dedicated to supporting the mission, vision, values, and goals of the organization by providing a value-added service and while providing world class service delivery.
  • Lead and manager local and/or organization wide committees that focus on projects that move the organization forward and toward meeting organization goals. Prepare reports on the end product and results, the benefits of the output, and how to put it into action.


  • Bachelors degree in Business, Human Resources, Management or a closely related field is required
  • A Masters degree is preferred.
  • 7+ years of human resources experience is required
  • 5+ years of employee relations specific experience is required
  • 4 years of management experience is required
  • Proficiency in Microsoft Office with PeopleSoft experience preferred.
  • Oracle/Peoplesoft experience preferred
  • This position requires an experienced HR professional with demonstrated ability to execute HR and talent programs and processes to support the business. 
  • Ability to lead HR and talent initiatives across a complex organization. Excellent consulting skills, deep human resource knowledge/expertise, client management skills, conflict management skills, business acumen, learning agility, independent judgment and high work ethic.
  • Proven success at developing strong trusting relationships in order to influence others, gain their support and achieve results and a commitment to inclusion and diversity.
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $0 to $0

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.

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