Job Description

Job Title: Service Assistant - Per Diem (Muncy Valley)
Job ID: 681515
Status: Casual
Regular/Temporary: Limited
Hours:
Shift: Variable
Facility:
Department: SKILLED NURSING UNIT LTC
Location: , Muncy PA

Description

Purpose:
Responsible for customer service needs. Responsible for safe, prompt, and courteous transportation of residents between resident rooms and treatment/procedure areas as directed.

Responsibilities:
  • Actively practice behaviors associated with SH Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E. Be an ambassador for UPMC Susquehanna. Provide the best C.A.R.E. for our patients no matter what.
  • Answer call bells promptly and refer to appropriate caregiver assisting. May assist NA licensed staff with resident transfers for care purposes.
  • Assist in keeping resident's room and equipment clean and orderly, including dressers, closets, and wheelchairs.
  • Assist with podiatry, dental and vision screening visits and documents outcomes appropriately.
  • Assume responsibility for personal development and education.
  • Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Understand that patient safety is everyone's responsibility. Assume responsibility for personal education and performance related to patient safety; report unsafe conditions or events immediately; speak up in a non confrontational and educational manner when seeing a safety breech; develop or participate in a project or action plan to reduce risk or mitigate harm for patients, as appropriate.
  • Communicates with resident, family and other members of the health care team (verbal, non-verbal and written).
  • Direct residents and families to appropriate resource person for resident care information.
  • Document resident information daily in the computerized documentation program.
  • Initiates actions designed to prevent, minimize and/or correct potential or actual safety hazards to residents and/or staff.
  • Know and follow all organizational/departmental policies/procedures.
  • Perform customer service function making unoccupied beds, passing linen, passing nourishments and ice, stocking supplies, transporting residents, passing and collecting trays, recording meal percentages.
  • Serve as a transporter for Therapy Services.
  • Serve as safety sitter as needed for residents to observe patient behavior and maintain patient safety.

Qualifications

High School Diploma or equivalent preferred.

Licensure, Certifications, and Clearances:
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Older Adult Protective Services Act

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $12.12 to $18.40

Union Position: No

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DIGNITY & RESPECT
CARING & LISTENING
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