Job Description

Job Title: Retail Service & Sales Associate - Robinson and South Hills Village Malls
Job ID: 677917
Status: Full-Time
Regular/Temporary: Regular
Shift: Variable
Facility: UPMC Health Plan
Department: Retail Innovation
Location: , Pittsburgh PA


Are you a customer service champion with previous retail sales experience? If so, an opportunity as a Retail Service and Sales Associate supporting UPMC Health Plan's retail locations at the Robinson and South Hills Village Malls is the perfect position for you!

The Retail Service and Sales Associate functions as the point of contact at a UPMC Health Plan retail location.  This position will float between the retail locations in the Robinson and South Hills Village Malls and will work varying days and shifts including evenings, weekends and holidays. The Retail Service and Sales Associate will create a positive experience for all customers of a UPMC Health Plan retail location by gathering appropriate information from each customer, handling basic inquiries, and providing comprehensive service to all prospective and current members.

This comprehensive service may include: answering questions about health care laws and reform, providing information about a full range of products and services for individuals seeking coverage for themselves or their family, employers, producers, providers, and Medicare members trying to get the most out of their health coverage, and providing customer service for current members of the plan. The Retail Service and Sales Associate is required to secure and maintain a PA Health and Disability Insurance license.


  • Adhere to dress code policy.
  • Attend meetings and training sessions as necessary.
  • Be a Member Advocate to all members to achieve first call resolution and member satisfaction.
  • Coordinate application and enrollment processes, both paper and electronic.
  • Ensure that every interaction a visitor has is a positive one and implement any service recovery tool necessary to recover from those that aren't.
  • Greet all visitors with a proper salutation and a positive attitude.
  • Maintain confidentiality of all visitors and internal UPMC operational information.
  • Maintain retail location (i.e. dusting, cleaning, rubbish removal) to ensure a safe and aesthetic environment.
  • Maintain strong communication with retail location Manager to ensure they are updated on any outstanding issues or to communicate any concerns or needs.
  • Manage inventory of retail location's marketing materials.
  • Participate in projects as assigned by Manager.
  • Serve as the liaison between UPMC Health Plan and the customer for administrative and operational issues.
  • Understand all UPMC Health Plan products, policies, and procedures.


  • High school graduate or equivalent required, bachelors degree preferred
  • Minimum of 1 year of experience in retail sales or customer service or managed health care operational or account management experience.
  • Excellent written and verbal communication skills.
  • Ability to use critical thinking skills.
  • Ability to anticipate customer needs.
  • Ability to present information and ideas to others in an articulate and effective manner.
  • Ability to reason through problems, review alternate solutions, and reach sound conclusions.
  • Ability to work harmoniously with others.
  • Ability to learn new skills, concepts and processes.
  • Ability to negotiate and argue persuasively.
  • Ability to work independently.
  • Ability to review, investigate, and respond to customer inquiries and complaints.
  • Computer skills with proficiency in Microsoft Office including: Word and Excel.
  • Retail sales or retail customer service background highly preferred.

    Licensure, Certifications, and Clearances:
  • PA Health and Accident Insurance Sales License required within 90 days of hire.

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $16.23 to $25.77

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.

Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

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