Job Description

Job Title: User Experience Product Researcher II
Job ID: 679983
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Consumer Innovation
Location: 339 Sixth Avenue, Pittsburgh PA 15222


The User Experience Product Researcher II will develop designs that span devices, screen sizes and platforms, and envision creative UX solutions for a large base of exciting users. This is an ideal role for an individual who is passionate about advocating for user needs and the user experience throughout the design process. In this role, you will explore new domains and situations, make sense of research data, and work with a talented team of people to create solutions inspired by those insights. The User Experience Product Researcher II is responsible for research-related engagements, including gathering user requirements, analyzing research data and applying this information to the design process, validating the usability of the resulting products, writing reports and developing supporting artifacts for Consumer Innovation.

  • Experience and knowledge of conducting usability tests, lab studies, field studies, contextual inquiries, benchmark studies, etc. in person as well as remotely.

  • Ability to perform all research related tasks in the research project lifecycle including: creating a test plans; developing screeners; recruiting and scheduling users; moderating tests; creating highlights, top-line results and research findings summaries; and effectively presenting and sharing results.

  • Design compelling and digestible deliverables focused on visual storytelling to highlight significant finding to colleagues, stakeholders, and leaders across the organization.

  • Business Acumen Knowledge of related technologies, techniques and business practices Strong knowledge of research methods and frameworks, user interface standards, tools, and industry guidelines; referencing best practices and design patterns, yet also relishing in solving complex problems and novel interface challenges.
Design and Creativity
  • Demonstrate a body of work that showcases concepts, prototypes, and final deliverables informed by user insights. 
  • Exhibit exceptional understanding of human-centered design best practices, standards, and user interface design. 
  • Ability to use a variety of prototyping tools to make your ideas tangible and understandable. 
  • Identify opportunities for design innovation in healthcare through rich ethnographic, analogous, and design-led research practice.
  • Create tools informed by research, such as personas, journey maps, service blueprints, importance/difficulty matrix, etc. in order to inform the overall design process Design and lead workshops and other activities in order to identify business goals, establish priorities, align needs, generate ideas, and present findings
Facilitation and Communication 
  • Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome. 
  • Ability to communicate complex ideas in an easy to digest format utilizing a variety of media and effective storytelling. 
  • Plan and lead research efforts to better understand people and their environments. 
  • Methods might include contextual inquiry, fly-on-the-wall observation, interviews, surveys, diary studies, and generative participatory activities. 
  • Communicate and collaborate effectively with other researchers, designers, and business and technology stakeholders on multiple products by demonstrating superior oral and visual communication abilities
Process Management and Lifecycle  
  • Prioritize amid demands and time constraints while meeting deadlines as required in order to develop and bring products into marketplace 
  • Proven track record of taking high-profile projects from concept to completion, aligning stakeholders, clients and contributors 
  • Create strong frameworks and guiding principles from research for the design team and business stakeholder to utilize throughout the project to design the most appropriate solution
Research and Analytics 
  • Demonstrate a strong design-led and human-centered approach to research. 
  • Proficient in the creation and synthesis of several of the following: surveys, interviews, participation activities, analytics reporting, digital user testing, etc. 
  • Capture and synthesize information into actionable insights and recommendations by using tools like concept mapping to document the underlying information architecture of an area of focus. 
  • Conduct evaluative research such as usability testing (in-person and remote, moderated and unmoderated) and analysis
  • Demonstrate an understanding of quantitative research methods in order to design and analyze surveys 
  • Determine appropriate research synthesis and coding methods for individual studies as well as across multiple studies to most effectively identify insights and patterns


  • Bachelor's degree in design, communication, anthropology, psychology, sociology, business or related discipline from an accredited college or university (or comparable degree and/or experience.) 
  • Minimum three years of experience applying qualitative research in a professional environment (required). Related educational experience including internship/externship will be considered. 
  • Must demonstrate the ability to scope a research process, lead fieldwork, conduct interviews and perform desk research.
  • Minimum of three years of experience in synthesizing research findings and uncovering and articulating insights to inform design.  
  • Must be able to lead the team, and possibly business stakeholders, through the analysis and synthesis processes ultimately revealing the most important insights to create frameworks/principles for design.  
  • Experience with digital product development experience with proven ability to translate business and user problems into solid solutions (preferred). 
  • Working knowledge of design tools including but not limited to Photoshop, InDesign, Illustrator, Axure,, Optimal Workshop, or equivalent software.
  • Experience in the health care or insurance industries a plus.

Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $28.37 to $47.88 / hour

Union Position: No

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