Job Description

Job Title: User Experience Designer II
Job ID: 680803
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Consumer Innovation
Location: 600 Grant St, Pittsburgh PA 15219


The User Experience Designer II will design a user experience that is useful, usable and desirable. The User Experience Designer II will identify and satisfy both the user and business needs and goals by working collaboratively with cross functional teams, business users and stakeholders. Creating service solutions that positively impact the patience experience is crucial for this role while identifying opportunities for design innovation.

  • Create service solutions that positively impact the health care and health insurance experiences.
  • Design and lead workshops and other activities to identify business goals, establish priorities, align needs, generate ideas, present findings, etc.
  • Create tools informed by research, such as personas, journey maps, service blueprints, importance/difficulty matrix, etc, to inform the overall design process. 
  • Collaborate and communicate effectively with other designers and business and technology stakeholders on multiple projects.
Design and Creativity 
  • Conceptualize, drive and execute campaigns across digital and offline media Exhibit exceptional understanding of best practices, standards, and interface design 
  • Develop a cohesive system with templates and on-brand standards
  • Effectively communicate research findings and present design recommendations by demonstrating superior oral and visual communication abilities.
Facilitation and Communication 
  • Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome. 
  • Ability to communicate complex ideas in an easy to digest format utilizing a variety of media and effective storytelling. 
  • Work closely with peers across departments to solidify expression into standards across multiple mediums 
  • Effectively communicate research findings and present design recommendations by demonstrating superior oral and visual communication abilities
  • Identify opportunities for design innovation in healthcare through rich ethnographic, analogous, and design-led research practice. 
  • Evaluate existing UPMC Health Plan consumer products and experiences for actionable critique and improvements.
Process Management and Lifecycle  
  • Ability to prioritize amid demands and time constraints while meeting deadlines and schedules as required to develop and bring products into marketplace 
  • Proven track record of taking high-profile projects from concept to completion, aligning stakeholders, clients and contributors. 
  • Own major and minor updates, as well as the design and delivery
Research and Analytics 
  • Demonstrate a strong design-led and human-centered approach to research 
  • Accountable for the creation and synthesis of the following: surveys, interviews, participation activities, analytics reporting, digital user testing, etc. 
  • Evaluate existing consumer products and experiences for actionable critique and improvements


  • Bachelor's degree in design focused program such as UX, product development, communication, anthropology, psychology or related discipline from an accredited college or university (comparable degree, associates degree, and/or experience will be considered, including internships).
  • Experience in the health care or insurance industries a plus.
  • Three plus years of experience in consumer product design, service design, product development or related role.
  • Two plus years conducting qualitative and quantitative research through methods such as interviewing, conversation, surveys, participation activities, and document and literature reviews.  
  • Demonstrate successful synthesis and analysis of finding. 
  • Experience working across the entire design process from user research, insights, ideation, prototyping and iteration, detailed design and bridging to implementation.
  • Experience with digital product development experience with proven ability to translate business and user problems into solid solutions (preferred). 
  • Experience in the following with a depth of expertise in at least one area: Information Architecture, User Research, Usability Testing, Interaction Design, Content Strategy, Human Factors, Visual and Information Design Ethnographic Research 
  • Working knowledge of design tools including but not limited to Photoshop, InDesign, Illustrator, Axure,, Optimal Workshop, or equivalent software.

Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $28.37 to $47.88 / hour

Union Position: No

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