Job Description

Job Title: Practice Coordinator
Job ID: 682052
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Altoona Reg Health Srvcs
Department: BMA Cardiology
Location: 1414 9th Ave, Altoona PA 16602


UPMC Altoona Regional Health Services - Practice Coordinator - BMA Cardiology - Daylight - Fulltime - Monday-Friday



Coordinates and supervises the processes in both the centralized and decentralized practice sites for: registration, scheduling, coding, charge and cash posting. Completes financial analysis, projects, evaluations and needs assessments of operational policies and procedures, practices, and computer systems. Provides support, training, development, guidance to CBO staff in their daily activities including reimbursement trends, billing follow up and fiscal calculations. Analyzes, prepares and presents relevant revenue data to CBO management, practice managers/administrators and physicians. Develops solutions to operational problems, create and implement action plans, as well as day-to-day operational revenue management.


  • Analyze staff development needs and initiate training programs with Education and Training to meet those needs.
  • Assist management in the formation of quarterly and yearly goals, and in the development and implementation of policies and procedures to support Registration/Scheduling and Patient Business Services operations.
  • Communicate with and assist Information Services in the development, implementation and training of practice management system enhancements.
  • Develop and maintain detailed policies and procedures with coordination of CBO management.
  • Engage in open communications with UPP Management regarding information systems, third party payer and regulatory updates and/or enhancements and ensure appropriate training is provided to staff.
  • Investigate, analyze and recommend actions and solutions for registration, financial counseling, coding, charge entry, cash collection, posting and balancing problems.
  • Monitor quality and performance issues, follow up with UPP Management with findings. Investigate staff issues and provide feedback as appropriate on resolution.
  • Participate in the recruitment and evaluation of personnel under direct supervision of the Department Manager. Provide timely performance evaluations.
  • Perform accounts receivable trending on payors and denials, including calculation for days in accounts receivable and financial analysis on gross and net collections.
  • Perform random audits of staff work to monitor performance and quality.
  • Provide analysis and initiate documentation for the enhancements to the practice management system as required to support the revenue cycle processes, billing and reimbursement of claims and regulatory changes.
  • Provide backup coverage to support daily processes performed during peer vacations, absences, etc.
  • Schedule employee orientation and staff development training.


  • Bachelors degree preferred with a minimum of 3 yrs experience in either information systems, patient business services, or staff development for a professional billing group or other health care environment; or the equivalent combination of education and experience.
  • Technical and professional skills in healthcare financial management.
  • Analytical and problem-solving skills, as well as the ability to coordinate the work of others and communicate effectively with the physicians, practice managers, and UPP management.
  • Previous supervisory experience desired.
  • Knowledge of medical terminology, various types of information systems software, electronic data interchange and claims processing, third party payer rules, reimbursement practices and regulatory guidelines.
  • Prior working experience on personal computers and a variety of office equipment. Willingness and ability to travel.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $19.25 to $33.33

Union Position: No

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