Job Description

Job Title: Learning Technology Assistant
Job ID: 676690
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: Corp Learn and Development
Location: 600 Grant St, Pittsburgh PA 15219


Provides technical assistance to maintain and support various aspects of the Learning Management System (LMS) and other technological applications related to Corporate Learning and Development. Intercepts, researches, troubleshoots, and responds to a variety of technical inquiries and issues from customers. Assists Corporate Learning and Development staff with departmental projects; in developing/revising system processes and procedures; with training administration; and in developing/implementing/testing technological applications.

  • Assist other Corporate Learning and Development staff in administering computer-based training, including technical set-up of the learning environment; assisting learners through the login and navigation process; etc.
  • Assist other Corporate Learning and Development staff in designing, developing, and documenting processes, procedures, and learning aids for the effective and efficient use of the LMS and other learning-technology applications.
  • Assist other Corporate Learning and Development staff in developing, implementing, and/or testing technological applications that relate to or support the department's services.
  • Assist other Corporate Learning and Development staff in managing projects as needed/assigned.
  • Coordinate/compose communications that explain and identify the features, benefits, and best practices related to the LMS and other technological applications offered through Corporate Learning and Development.
  • Provide one-on-one support to various LMS users and contributors in effectively and efficiently navigating through the LMS and utilizing its functionality.
  • Provide technical support to other technological applications, such as web-based surveys, webinars, and web conferencing, to advance and improve the services of the Corporate Learning and Development Department.
  • Review training templates for accuracy and consistency as appropriate.
  • Schedule learning events in the LMS for UPMC staff as appropriate; maintain a comprehensive course catalog.
  • Support the UPMC's Learning Management System (LMS) by intercepting both staff and management technical questions and issues; triaging technical issues through research, troubleshooting, and evaluation; seeking resources when necessary to address and resolve the issues; and timely responding to the issues.
  • Support the vision of the UPMC in providing outstanding patient care, education and research, in all responsibilities.
  • Test, monitor, and perform quality assurance tests to ensure data integrity and consistency.
  • Track technical issues, report trends, and provide recommendations for improvement.
  • Track training-related data as assigned, such as registration statistics, cancellations, costs and revenues, etc.


  • Bachelors degree in Business, Education, Information Systems, Human Resources, or equivalent preferred.
  • One year of experience working in an education/training function required.
  • Knowledge and experience working with an electronic Learning Management System is preferred
  • Ability to collect and manage information, organize projects, and coordinate activities
  • Ability to use word processing, spreadsheet, e-mail and scheduling applications Excellent verbal and written communication skills.
  • Ability to facilitate one-on-one technical and computer-skills training.

    Licensure, Certifications, and Clearances:
    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $18.24 to $30.32

Union Position: No

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