Job Description

Job Title: Volunteer Coordinator
Job ID: 680826
Status: Full-Time
Regular/Temporary: Regular
Hours: 8am-4:30pm
Shift: Day Job
Department: Second Century
Location: 201 State St, Erie PA 16550


UPMC Hamot is currently hiring a Volunteer Coordinator for the Hamot Health Foundation.  As UPMC Hamot's partner in service, Hamot Health Foundation provides you with the opportunity to make a difference in the lives of those who need it most, right here in the Erie region.  With nearly 100 different funds that benefit the hospital as well as the community, Hamot Health Foundation allows you to have an impact on almost any area of healthcare or community well-being that is especially meaningful to you.


Hamot Health Foundation's mission is to support UPMC Hamot in serving our patients, our communities, and one another in the tradition of quality, health, healing, and education. We invest locally in the resources and people that continually make the world-class care of UPMC Hamot a reality. Every dollar donated stays here, with funds being allocated based on careful planning to help meet our goals for the highest level of care possible, for as many people as possible.


The Volunteer Coordinator will manage the day to day operations of the department to meet the changing needs of the hospital and volunteers.  This individual will also help manage all data, constituent, and gift entry, including processing donations, preparing reports, and other tasks as assigned.


Up for the challenge?  Apply today!!


  • Arrange orientation and training of new volunteers.
  • Arrange supervision of volunteers and notifies the department concerning new volunteer's start date.
  • Assign candidates to the most appropriate and suitable position based on background, skills, interests, personal preferences, availability, etc
  • Assist management in developing and administering recruitment and retention programs.
  • Assist management in developing and keeping current volunteer brochures, recruitment information, handbooks, applications, forms and assignment guides.
  • Assist management in establishing policies and procedures, new program development and in-service training. Evaluate their effectiveness on an ongoing basis.
  • Assist management in planning and carrying out objectives, scope and programs consistent with the mission and needs of the UPMC Health System
  • Assist management in planning and implementing recognition programs and procedures to honor and motivate volunteers.
  • Assist management in serving as a liaison to departments in the hospital to establish and maintain harmony between volunteers and staff.
  • Counsel volunteers to improve performance and satisfaction and reassigns or terminates volunteers as needed after consulting with management.
  • Ensure that new volunteers demonstrate the competencies needed for their assignments.
  • Maintain accurate and timely volunteer records and ensures all volunteer records are confidential. Perform administrative tasks as necessary, including monthly reports and volunteer newsletter.
  • Maintain efficient coverage of the Volunteer Department ensuring that phones are answered and visitors are greeted by a person who can assist them and/or take a message.
  • Maintain up-to-date volunteer schedules. Notify departments of volunteer's absences and arrange for substitutes if necessary and possible.
  • Manage the evaluation of volunteer performance on an annual basis.
  • Manage the volunteer intake process by screening and interviewing potential volunteers.
  • Oversee the planning and implementation of the teen volunteer program.
  • Pursue a program of professional development and adheres to professional standards.
  • Remain abreast of current trends which will benefit the volunteer program.
  • Respond to patient and departmental requests for temporary and ongoing volunteer help within established time frame. Redirect requests if unable to fill them
  • Serve as an advocate for volunteers by monitoring their experience through daily interaction. Intervene proactively to ensure a positive volunteer experience.
  • Manage all data, constituent and gift entry including processing donations, preparing gift letters and acknowledgements.
  • Prepare weekly, monthly reports of gifts and monthly reconciliation with finance.
  • Monitor daily admissions, obituaries and vital statistics.
  • Prepare mailing lists and donor lists for publications.
  • Donor Research as needed.


  • B.A. degree in human services, personnel or business management, communications or health related field required.
  • One-two years of experience in volunteer management or an equivalent combination of education and experience required.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $15.84 to $25.33

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.

Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

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