Job Description

Job Title: Patient Services Representative
Job ID: 681187
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Susquehanna Williamsport
Department: ED REGISTRATION
Location: 700 High Street, Williamsport PA 17701

Description

Job Summary:

Apply today for a Patient Services Representative with UPMC Susquehanna! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence. We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to UPMC.


This position will work 3:00PM to 11:30 PM and 11:00PM to 7:00 AM on various days, which include every other weekend as well as every other holiday.  


Are you up for the challenge?  Look no further, apply today!


Responsibilities:
  • Provide a warm greeting for all patients
  • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
  • Collect copayments and any other applicable patient payments at the point of service
  • Confirm and/or update patient registration information at checkout
  • Schedule follow-up appointments within the practice at checkout
  • Schedule or connect patient to resources to schedule for ancillary services at checkout
  • Help patients navigate the healthcare system by providing clear and understandable instructions.  Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Register patients in Biometrics (fingerprint recognition) program and explain benefits
  • Promote MyUPMC patient portal and assist patients in registration when applicable
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

 

 

Qualifications

  • Completion of High School graduate or equivalent. 
  • Experience with personal computer based applications, other various office equipment and proficient typing skills. 
  • Two years experience in a medical/billing/fiscal or customer service function preferred.  
  • Medical terminology and third party health care coverage experience preferred. Excellent interpersonal, written and verbal communication skills are required. Initiative to work productively with minimal supervision. 
  • Able to work well under pressure.

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.66 to $20.49

Union Position: No

Apply Current Employee?

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At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

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