Job Description

Job Title: Dispatcher
Job ID: 685155
Status: Full-Time
Regular/Temporary: Regular
Shift: Rotating
Facility: UPMC Presbyterian
Department: Prehospital Services
Location: 3600 Forbes Ave, Pittsburgh PA 15213


Job Description: 

UPMC is currently seeking an organized and detail-minded individual to serve as a Dispatcher with our Pre-hospital Services team.   

The Dispatcher is responsible for coordinating emergent and non emergent medical transportation, verifying that patients meet medical criteria for a BLS/ALS ambulance, suggesting alternate levels of transport, to include stretcher van or wheelchair van when an ambulance is not appropriate and notifying the individual requesting the transport of the provider, telephone number, level of transport and time.

  • Collect and provide data for the use of suppliers or customers as required by management.
  • Coordinates non-emergency medical transports utilizing both ECIN and manual processes; verifies appropriate insurance coveraged as required and documents all transports according to protocol.
  • Demonstrates interpersonal and organizational skills, including the ability to prioritize transports according to protocols, which nurture relationships with both internal and external customers.
  • Maintains and knowledge of local EMS systems and geography for Western Pennsylvania, Eastern Ohio and Northern West Virginia. Uses available resources and follows directions of management in the selection and scheduling of appropriate services.
  • Schedule transportation services for Children's Hospital Transport Team as well as maintain knowledge and display the ability to follow Children's Hospital protocols for trauma patients arriving via EMS agencies.
  • Utilizes prescribed Patient Ambassador Certificate (PAC) behaviors during interactions with callers. These include recommended greetings and closings; appropriate fact finding to determine needs and the ability to control and manage the interaction with the caller.


  • High School graduate or GED required.
  • Prior experience in a service industry and dispatch experience preferred.
  • Knowledge and skill in using standard PC applications to include Microsoft office request.
  • EMT or First Responder experience preferred.
  • Excellent interpersonal, communication, organizational, problem-solving and conflict resolution skills are essential.
  • The ability to work independently and be accountable is required as is good judgment in the use of supervision.
  • Ability to be flexible, to manage multiple clinical demands at any one time and to work in a fast paced and at times highly stressful environment is essential.
  • Ability to establish priorities, meet deadlines, and effectively manage the work assignment is needed.
  • Ability to form effective, positive and collaborative relationships with the multi-disciplinary team and community representatives is critical.
  • Ability to maintain confidentiality at all times is required.
  • Ability to maintain a professional appearance at all times is essential.
Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.12 to $22.16 / hour

Union Position: No

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