Job Description

Job Title: Experience Designer II
Job ID: 687624
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Consumer Innovation
Location: 339 Sixth Avenue, Pittsburgh PA 15222


At UPMC Health Plan, "consumer innovation" isn't just a description of what we do. We live where health and wellness meet design and technology, and where success means human-centered solutions.  As an Experience Designer II, you will facilitate the framing of complex problems and apply human centered design to find the sweet spot between what consumers want, and what is feasible and viable for UPMC Health Plan.  

You and your team of Experience Designers will represent the voice of consumers as you work with business partners across the Health Plan, bringing consumer needs to the forefront through storytelling and research insights. You will facilitate ideation sessions to develop concepts for the future and you will work across teams with Product Managers and designers who specialize in UI, IA and visual design to prototype and test solutions.  Leveraging UPMC’s member app and portfolio of digital assets, you will design human-centered solutions that scale.


Facilitation and Communication 
  • Ability to communicate complex ideas in an easy to digest format utilizing a variety of media and effective storytelling. 
  • Effectively communicate research findings and present design recommendations by demonstrating superior oral and visual communication abilities
Process Management and Lifecycle 
  • Ability to prioritize amid demands and time constraints while meeting deadlines and schedules as required to develop and bring products into marketplace.
  • Proven track record of taking high-profile projects from concept to completion, aligning stakeholders, clients and contributors.
Research and Analytics
  • Demonstrate a strong design-led and human-centered approach to research.
  • Accountable for developing research strategies, executing research activities and analyzing and synthesizing the results.
  • Use research insights to facilitate ideation. 
  • Apply divergent and convergent thinking to generate ideas and concepts. 
  • Apply creativity to test ideas and concepts at a low-fidelity and iterate ideas.


  • Bachelor's degree in program such as UX, product development, communication, anthropology, psychology or related discipline from an accredited college or university (comparable degree, associates degree, and/or experience will be considered, including internships).
  • Experience in the health care or insurance industries a plus.
  • Three plus years of experience in Research, experience design, consumer product design, service design, product development or related role.
  • Two plus years conducting qualitative and quantitative research through methods such as interviewing, observation, surveys, participation activities, and document and literature reviews. 
  • Demonstrate successful synthesis and analysis. 
  • Experience working across the entire design process from user research, insights, ideation, prototyping and iteration, detailed design and bridging to implementation Use captivating channels to build empathy and communicate research insights such as personas, journey maps, and storytelling.
  • Experience working across the entire human centered design process from user research, insights, ideation, prototyping and iteration, experience design and bridging to implementation. 
  • Experience supporting digital product development and proven ability to translate business and user problems into solid solutions (preferred). 
  • Experience in the following with a depth of expertise in at least one area: strategy formation, ethnographic research, user research, storytelling, ideation, concept development, iteration, and rapid testing. 
  • Working knowledge of design tools including but not limited to Photoshop, InDesign, Illustrator, Axure,, Optimal Workshop, or equivalent software (preferred).

Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $28.37 to $47.88 / hour

Union Position: No

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