Job Description

Job Title: Experience Designer I
Job ID: 689255
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Consumer Innovation
Location: 339 Sixth Avenue, Pittsburgh PA 15222


At UPMC Health Plan, "consumer innovation" isn't just a description of what we do. We live where health and wellness meet design and technology, and where success means human-centered solutions.  As an Experience Designer I, you will apply human centered design to find the sweet spot between what consumers want, and what is feasible and viable for UPMC Health Plan.  

You and your team of Experience Designers will represent the voice of consumers as you work with business partners across the Health Plan, bringing consumer needs to the forefront through storytelling and research insights. You will participate in ideation sessions to develop concepts for the future and you will work across teams with Product Managers and designers who specialize in UI, IA and visual design to prototype and test solutions.  Leveraging UPMC’s member app and portfolio of digital assets, you will design human-centered solutions that scale.

  • Design and Creativity Demonstrate a body of work that showcases concepts, prototypes, and final deliverables informed by user insights. Exhibit exceptional understanding of human-centered design best practices, standards, and user interface design. Design and facilitate workshops and other activities to identify business goals, establish priorities, align needs, generate ideas, present findings, etc.
  • Facilitation and Communication Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome. Ability to communicate complex ideas in an easy to digest format utilizing a variety of media and effective storytelling. Effectively communicate research findings and present design recommendations by demonstrating superior oral and visual communication abilities. Collaborate and communicate effectively with other designers and business and technology stakeholders on multiple projects.
  • Identify opportunities for design innovation in healthcare through rich ethnographic, analogous, and design-led research practice.
  • Process Management and Lifecycle Ability to prioritize amid demands and time constraints while meeting deadlines and schedules as required to develop and bring products into marketplace Proven track record of taking high-profile projects from concept to completion, aligning stakeholders, clients and contributors
  • Providing site concepts that take into account both client and user needs
  • Research and Analytics Demonstrate a strong design-led and human-centered approach to research. Proficient in the creation and synthesis of several of the following: surveys, interviews, participation activities, analytics reporting, digital user testing, etc. Create service solutions that positively impact the health care and health insurance experiences Create tools informed by research, such as personas, journey maps, service blueprints, importance/difficulty matrix, etc, to inform the overall design process. Evaluate existing consumer products and experiences for actionable critique and improvements


  • Bachelor's degree in design, UX, product development, communication, anthropology, psychology or related discipline from an accredited college or university (or comparable degree and/or experience.) 
  • Experience in a consumer product design, service design, product development or related role (required). 
  • Related educational experience including internship/externship will be considered. 
  • Experience conducting qualitative and quantitative research through methods such as interviewing, observation, surveys, participation activities, and document and literature reviews. 
  • Successful synthesis and analysis of findings. 
  • Experience working across the entire design process from user research, insights, ideation, prototyping & iteration, detailed design and bridging to implementation. 
  • Experience with digital product development experience with proven ability to translate business and user problems into solid solutions (preferred).  
  • Experience in the following with depth of expertise in at least one of them: Information Architecture, User Research, Usability Testing, Interaction Design, Content Strategy, Human Factors, Visual and Information Design, Ethnographic Research 
  • Working knowledge of design tools including but not limited to Photoshop, InDesign, Illustrator, Axure,, Optimal Workshop, or equivalent software.

Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $22.60 to $39.11

Union Position: No

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