Job Description

Job Title: Business Process Consultant
Job ID: 690751
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Org Performance
Location: 600 Grant St, Pittsburgh PA 15219


Are you a business process improvement experience who is looking for a new and exciting opportunity?  If so, an opportunity as a Business Process Consultant with UPMC Health Plan may be the perfect fit for you.  This role will lead business process improvement projects/initiatives in support of Clinical objectives within the Insurance Services Division. Define the impacts of Clinical strategies and initiatives on organizational, business process, and technology requirements.  Drive and manage the development of plans to implement cross-functional change initiatives, and develop strategies to prepare organizations for implementation.

  • Act as a change agent to lead, facilitate, and manage change across the organization.
  • Analyze the impact of potential changes on existing processes and organizational structures.
  • Balance a shifting workload and effectively deal with ambiguous circumstances while ensuring the timely completion of work.
  • Collect and present accurate, timely data to display the results of process improvement efforts.
  • Demonstrate initiative and creative problem solving ability in the identification of potential solutions and alternatives; develop frameworks or innovations that enable problem resolution.
  • Design, prepare, and lead/facilitate productive meetings with effective content presentations, facilitation tools, and discussion materials.
  • Develop and directly oversee the timely creation of reports, presentations, and related materials.
  • Develop and execute work plans, timelines, and other relevant project management tools in relation to these efforts.
  • Develop detailed process flows of existing processes as well as proposed processes using process flow charting software such as Visio.
  • Develop solutions to the problems posed by the effort, using approaches such as benchmarking, data analysis, organizational analysis, process mapping and redesign, job design, requirements identification, risk analysis, and other tools and techniques.
  • Ensure that the most appropriate and efficient tools and techniques are selected and applied.
  • Gather, analyze, and interpret data and incorporate appropriately into action plans.
  • Identify and track project issues, resolving issues where possible and escalating when necessary.
  • Maintain accountability for ongoing self development/ knowledge acquisition activities.
  • Meet with internal clients (departmental heads/other business owners) to understand and assess business/operational needs as well as technical and other requirements; anticipate key business issues.
  • Participate in the development of new tools and resources.
  • Prepare and present project status reports to appropriate stakeholders.
  • Stay abreast and inform others of new and emerging topics/trends, best practices, technologies, and capabilities.
  • Understand and incorporate the quality, cost and service goals of the organization.
  • Understand, analyze, and structure undefined, complex, and politically sensitive projects.


  • B.S. degree with an analytical or healthcare focus. 
  • Masters or Ph.D. degree preferred (extensive related experience will be considered). 
  • Five years experience in operational analysis and business process reengineering with three years experience in defining business requirements, identifying appropriate technology solutions, supporting the technology implementation, and preparing organizations for change. 
  • Experience in health care industry preferred, but those with relevant experience in other industries will be considered. 
  • Superior computer skills are a given, with expert knowledge in Access, Excel, and other financial & statistical software packages; Powerpoint and Visio skills preferred. 
  • High degree of professionalism, enthusiasm and initiative on a daily basis. 
  • Ability to work in a fast-paced environment required. 
  • Manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences.  
  • Attention to detail is critical to the success of this position, with demonstrated competency in customer orientation and the ability to deal with ambiguity.  
  • Excellent planning, communication, documentation, organizational, analytical, and problem solving abilities. 
  • Advanced mathematical skills. Statistical background preferred. 
  • Ability to interpret and summarize results of various analyses in a timely and meaningful way. 
  • Ability to effectively approach problem solving. 
  •  Ability to re-engineer processes to positively impact productivity in terms of timeliness and accuracy.  
  • Ability to analyze financial & operational results and to comprehend forecasting models. 
  • Well-informed and conversant with general business and operational matters.

Licensure, Certifications, and Clearances:
Six Sigma certification preferred.

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $30.89 to $52.76 / hour

Union Position: No

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