Job Description

Job Title: Technical Writer-CRP ISD
Job ID: 672332
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: HPLAN-Payer Applications
Location: 600 Grant St, Pittsburgh PA 15219



Use input from domain experts and knowledge gained from research to produce documentation that provides value to the organization. Provide clear, effective, and professionally formatted documentation, communications, and awareness training's. Act as a group lead to both initiate and deploy documentation and awareness solutions. Combine skills in graphics, Web design, layout, language, and an understanding of human perceptions to produce a comfortable, user-friendly end product. This position will 

  • Adhere to industry and institutional standards, and establish departmental standards in written communications to ensure a consistent, predictable product design. 
  • Effectively employ industry-standard documentation software, such as word processing, Web design, graphic design, and document management systems.
  • Create and maintain various customized awareness training's intended for targeted audiences.  
  • Create innovative awareness and training materials, tools and processes, eg. Web-based e-learning, email campaigns, surveys, quizzes, events, brochures, messages, presentations and videos.
  • Create, maintain, and deliver user-based training materials and presentations.  
  • Create, manage, and maintain department Infonet content and presentations.  
  • Assist in policy and standards review. 
  • Tracking and report on the effectiveness and maturity of the awareness program and training materials by collecting relevant materials. 
  • Formally document, present, and organize necessary design and documentation for the introduction of complex new products or process change at UPMC.
  • Establish a sufficient foundation of background information to support the conceptual and analytical understanding of the specific task, as well as the understanding of how the task fits into the larger scope. 
  • Develop processes to provide extensive self-editing, ensure comprehensive technical reviews, as well as seek customer feedback to continuously improve the documentation product. 
  • Extensively document the processes and procedures used to produce the technical communications. 
  • Document and trouble-shoot intermittent problems. 
  • Offer interface design and ease-of-use suggestions where appropriate as systems or business processes are upgraded and/or replaced.
  • Install and test application software as needed to ensure comprehensive interface documentation.  
  • Work with developers and analysts to understand the implementation of the interface, taking into consideration data, timing and current business processes. 
  • Roll out documentation with minimal interruption to users and the institution. 
  • Construct documentation procedures that result in the expected output and are able to be completed by the intended audience
  • Interfaces with Internal Communications and Learning and Development to facilitate awareness communications to UPMC employees. 
  • Create and maintain application user guides, email auto-notifications, user-interface designs, information/visual designs, internal procedural manuals, customer tutorials, search and index mechanisms, testing documentation, etc.
  • Participate in design sessions and discovery for documentation solutions of complex projects. 
  • Gather product design information from the developers and ascertains situational context from the analysts to supply documentation appropriate to the specifications of the task.
  • Provide input to staff performance via standard project evaluation forms. Assist management with staff education by contributing to the ongoing education programs of the Interface Analyst team.
  • Provide project management for proven enterprise documentation models. 
  • Can serve as a group lead for enterprise rollout documentation solutions. Ensure that assigned projects are completed within timelines and budget guidelines. 
  • May be requested to establish project milestones and manage the interface components of the project plan for an enterprise model interface project.
  • Write supporting documentation for programming code, including operations procedures for maintenance of interface and trouble-shooting documentation for support and technical documentation for the interface and development teams.


  • 8 years of related IT, technical communications, or related experience OR a Bachelor�s degree in a related field and four years of IT, technical communications, or applicable experience required.  
  • Masters degree in related field or instructional certification preferred. Demonstrate mastery of communications in the form of technical manuals, procedural documentation, presentations, training materials, business communications, proposals, specifications, project plans, brochures, Web sites, and White Papers. 
  • Experience with educational, training, or awareness program development and management.  
  • Experience in building relationships, communicating and coordinating with stakeholders. 
  • Proficiency with Microsoft Word and PowerPoint, Adobe Creative Suite, Desktop publishing or other technical writing tools.
  • Strong communication skills 

  • Proficient within Visio, ALM, Sharepoint and VSTS

  • Microsoft office suite. 

  • Ability to manage multiple tasks while meeting deadlines

  • Working with multiple IT areas including operational areas daily.

Salary Range: $26.40 to $40.06

Union Position: No

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