Job Description

Job Title: Care Management Training Specialist
Job ID: 693567
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: Rev Cyc Care Mgmt
Location: 2 Hot Metal Street, Pittsburgh PA 15203


Are you an experienced nurse or social worker with a background in case management? Are you someone who enjoys training new team members and supporting current staff as new technology is launched? UPMC Corporate is seeking a full-time Care Management Training Specialist nurse to help support our care management operations in the South Side neighborhood in the city of Pittsburgh.

This is a unique position in a flexible work environment that offers exposure to many hospital locations to provide training to care management staff. This position will work Monday through Friday daylight hours, flexible scheduling available.

This role will afford you with the ability to focus on hospital care management programs and end-user questions. You will assess staff training needs, schedule/plan/deliver training classes, and maintain records of training activities for system-wide staff. You will coordinate and support information systems, processes and procedures and assure that all processes and training are compliant with regulatory and JCAHO requirements. 

You will also respond to procedural questions and provide high level of technical and general support to the end user. You will assist in the facilitation of all information system changes and enhancements, developing appropriate training material content and assist in the technical component of the training program.

  • Actively participates in meetings related to development and enhancement of Care Management technology.
  • Acts as liaison between end user and internal ISD departments/outside vendors.
  • Assures quality of information of technology solutions through application level testing, validates testing results.
  • Collaborates with Care Management, ISD, Patient Access, and other departments to ensure training material is compliant with regulatory requirements.
  • Designs end user level procedures to support Care Management technology. Create user manuals, education materials, resource guides for all new or updated system functions.
  • Measures/documents training results and maintains records of training activities.
  • Performs assessment of Care Management staff and implements appropriate training and development plan of action when indicated.
  • Provides on-site support of care management staff as appropriate based on identified learning needs.
  • Schedules, implements, and delivers training class for UPMC Care Management staff to reflect Care Management processes.
  • Support the vision of the UPMC Corporate Care Management in providing outstanding support, education, training and development.


  • Bachelors Degree in nursing or science
  • Active PA RN License OR Masters of Social Work Degree, LSW. 
  • Three (3) years experience in health care related field 
  • Previous care management experience including: Utilization Management, Care Management or Social Work
  • Understanding of clinical and Care Management processes
  • Knowledge of medical necessity criteria
  • Experience with Training and Development processes
  • Excellent Oral and written communication skills
  • Critical thinking skills
  • Organization/time management and prioritization skills
  • Strong interpersonal and leadership skills 
  • Proficient in Microsoft Word, Microsoft Excel & PowerPoint.

Licensure, Certifications, and Clearances:
  • Registered Nurse OR Masters of Social Work Degree, LSW

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $28.37 to $47.88

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.

Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

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