Job Description

Job Title: PC Consultant - Senior
Job ID: 696603
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Community Provider Svcs
Department: HS - Comm Provider Svc
Location: 2310 Jane St, Pittsburgh PA 15203

Description

Purpose:

Under the direction of management, the PC Consultant - Senior will provide day to day support for the UPMC community end user computing devices. This support could include hardware, application, and data communications troubleshooting. The PC Consultant - Senior leads tasks and projects as directed by Supervisor or Manager. This position sits within the Community Provider Services department.

Responsibilities:
  • Ability to manage time, tickets, and workload
  • Actively grows skills through self-study, training's, partnering with management, and/or seeking out opportunities to broaden scope. 
  • Seeks feedback from management for development and effectively incorporates feedback into work and behaviors.
  • Actively participate in mentoring Associate and Intermediate level technicians.
  • Assist and coordinate with relocating standard desktop computers and devices within the UPMC end user community.
  • Demonstrates appropriate, clear, concise, and effective written and oral communications.
  • Draws on IT knowledge, previous experience, and other resources to independently resolve issues.
  • Follow procedures for documentation of PC Support services to the UPMC end user community. 
  • Update all project management and time tracking tools accordingly.
  • Manage projects with guidance of leadership.
  • Provide second level support for problem requests escalated by the ISD Help Desk and coordinates with UPMC personnel and vendors to resolve issues. 
  • Travel between locations periodically. 
  • Report back to the ISD Help Desk and end user, regarding problem status until resolved. 
  • Document request status and resolution activities.
  • Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Values team success over individual success. 
  • Collaborates with other team members and provides feedback in team interactions. Shows the ability to adjust and be flexible to change. Mentors less experienced staff.

Qualifications

  • Typically has 5+ years of desktop support and desktop support practices. 
  • Must be willing and able to report for work at various UPMC facilities. 
  • Ability to perform advanced/complex IT procedures and protocols. 
  • Ability to lift 50 pounds and walk up and down hills, to reach the various end user sites at UPMC. 
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. 
Preferred Skills:
  • Windows 10
  • Office 365
  • Citrix
  • Windrive
  • Active Directory

Salary Range: $26.40 to $40.06

Union Position: No

Apply Current Employee?

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.



Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

Share:
Talent Network