Job Description

Job Title: PC Consultant - Senior
Job ID: 696603
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Community Provider Svcs
Department: HS - Comm Provider Svc
Location: 2310 Jane St, Pittsburgh PA 15203



Under the direction of management, the PC Consultant - Senior will provide day to day support for the UPMC community end user computing devices. This support could include hardware, application, and data communications troubleshooting. The PC Consultant - Senior leads tasks and projects as directed by Supervisor or Manager. This position sits within the Community Provider Services department.

  • Ability to manage time, tickets, and workload
  • Actively grows skills through self-study, training's, partnering with management, and/or seeking out opportunities to broaden scope. 
  • Seeks feedback from management for development and effectively incorporates feedback into work and behaviors.
  • Actively participate in mentoring Associate and Intermediate level technicians.
  • Assist and coordinate with relocating standard desktop computers and devices within the UPMC end user community.
  • Demonstrates appropriate, clear, concise, and effective written and oral communications.
  • Draws on IT knowledge, previous experience, and other resources to independently resolve issues.
  • Follow procedures for documentation of PC Support services to the UPMC end user community. 
  • Update all project management and time tracking tools accordingly.
  • Manage projects with guidance of leadership.
  • Provide second level support for problem requests escalated by the ISD Help Desk and coordinates with UPMC personnel and vendors to resolve issues. 
  • Travel between locations periodically. 
  • Report back to the ISD Help Desk and end user, regarding problem status until resolved. 
  • Document request status and resolution activities.
  • Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Values team success over individual success. 
  • Collaborates with other team members and provides feedback in team interactions. Shows the ability to adjust and be flexible to change. Mentors less experienced staff.


  • Typically has 5+ years of desktop support and desktop support practices. 
  • Must be willing and able to report for work at various UPMC facilities. 
  • Ability to perform advanced/complex IT procedures and protocols. 
  • Ability to lift 50 pounds and walk up and down hills, to reach the various end user sites at UPMC. 
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. 
Preferred Skills:
  • Windows 10
  • Office 365
  • Citrix
  • Windrive
  • Active Directory

Salary Range: $26.40 to $40.06

Union Position: No

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