Job Description

Job Title: Volunteer & Bereavement Coord - Hospice (New Castle)
Job ID: 697363
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: Jam Hospice Clergy
Location: 3124 Wilmington Road, New Castle PA 16105


Coordinate the activities and responsibilities of Hospice Volunteer and related Hospice activities as well as the delivery of bereavement services to family members/caregivers of Hospice patients. This will be done in a manner consistent with efficiency, cost effectiveness and regulatory compliance.

  • Assess environmental resources and obstacles to maintain safety. Assess special needs related to cultural diversity including communication, space, role of family members and caregivers, and special traditions. Communicate and document observations, services and evaluations through reports, progress records, and conferences
  • Assess needs for community bereavement support groups relevant to targeted focus groups and demographic regions. Develop, facilitate and assess model(s) for bereavement support groups. Train and oversee, in conjunction with Hospice Volunteer Coordinator(s), any volunteer facilitating bereavement support groups.
  • Assign volunteers to hospice patients in a timely manner based on identified needs of the patient(s) and the volunteer's capabilities, ensuring the compatibility of the volunteer and patient/caregiver.
  • Assure the volunteer has the needed information necessary to meet the needs of the patient/caregiver.
  • Communicates with the assigned volunteer when there are changes in the patient's condition, level of care and upon patient's death.
  • Develop &/or make available bereavement educational material for families, staff and volunteers. Provide education to staff, volunteers and community related to grief, loss and bereavement. Plan, coordinate and implement memorial programs through collaborative efforts of the IDT. Participate in orientation, continuing education programs, clinical conferences, quality assurance and performance improvement activities.
  • Endeavor to achieve and maintain quality customer satisfaction in the delivery of services to internal and external customers. Demonstrate support of Agency mission and philosophy in delivery of services.
  • Ensures that the volunteer is following the plan of care and meeting the identified needs of the patient/caregiver.
  • Evaluate and assess the bereaved's grief needs and risk factors associated with grief, assessing potential risk of suicide and/or potential for abuse or neglect.
  • Facilitate regularly scheduled volunteer meetings and evaluate performance and competency of each active volunteer annually.
  • Oversee that all volunteers are up-to-date with all regulatory requirements as stipulated by Medicare CoP's, DOH, and UPMC/HNA and maintains Hospice Volunteer records in accordance with established policies, certifications, and accreditation regulations.
  • Participate in Interdisciplinary Team conferences, attend department meetings, and meet with Supervisor. Maintain and protect patient and Agency confidentiality. Promote personal and co-worker safety during work duties. Represent and participate in Agency professional and community activities, as requested.
  • Provide training and on-going education to ensure that volunteers are adequately prepared for their assigned job duties, developing specialized training for volunteers providing care to specialized populations.
  • Utilize innovative approaches to recruit and retain volunteers, enhancing and maintaining the Volunteer program.


  • Bachelors Degree in Psychology, Counseling, Social Work, or related field required.
  • One year of experience in a related position preferred.
  • Competency in computer skills in a Windows based environment.
  • Demonstrate ability to perform computer application(s) as needed.
  • Access to transportation in the Agency service area with valid Pennsylvania drivers license and auto liability insurance.

    Licensure, Certifications, and Clearances:
  • Act 33 Child Clearance
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Automotive Insurance
  • Cardio Pulmonary Resuscitation
  • Cardio Pulmonary Resuscitation
  • Driver's License
  • Older Adult Protective Services Act
  • Older Adult Protective Services Act

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.45 to $23.02

Union Position: No

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