Job Description

Job Title: Safety Systems Clerk
Job ID: 697875
Status: Full-Time
Regular/Temporary: Regular
Shift: Rotating
Facility: Western Psychiatric Institute
Department: Security and Safety
Location: 3811 O'hara Street, Pittsburgh PA 15213


UPMC is looking for safety and security professionals to help support our mission of Quality & Safety for patients, visitors, and fellow employees. UPMC Western Psychiatric Hospital's Safety and Security Department is hiring a Safety Systems Clerk to fill rotating shifts.


Responsible for the monitoring of all fire, safety and medical systems throughout the Institute, as well as functioning as a communications operator and dispatcher. Must be available for all shifts and for mandation, as necessary. This is primarily a sedentary post, requiring manual dexterity to operate lock and alarm systems; basic computer skills are essential. Also responsible for viewing CCTV systems.

  • Assist Plant Engineers in testing elevators, fire pump, electrical systems, water shutdowns, steam shutdowns, etc.
  • Assume role and responsibilities of lobby receptionist between 10:00 p.m. and 7:30 a.m. daily to include manning elevators for all emergencies, as well as monitoring people traffic and directing patients, visitors, and staff to proper destinations.
  • Assume role of Parking Attendant in his/her absence by monitoring electronic gate and entrance into building from J-lot roof level.
  • Familiar with Off Site locations/contact personnel.
  • Monitor Medical Emergency (Condition A-/-C-/Pediatric) System assuring that appropriate WPIC/CHP/PUH staff respond, as well as appropriate outside assistance (i.e. 911) if necessary. Complete necessary documentation.
  • Monitor WPIC fire alarm system to include computer program and Simplex Fire System panel. Notify Inpatient units of off-line-/-on-line status by means of telephone and overhead announcement. Dispatch engineers/safety officers upon activation. Complete necessary documentation.
  • Monitor and maintain various other instruments contained within the Safety Systems Office, i.e., freezer alarms, two (2) main doors into WPIC after normal business hours, handicap entrance, as well as dispatch all Safety/Security related calls vie two-way radio system. (Safety Systems Office is Command Center for WPIC).
  • Monitor various security systems to include Emergency Body Buttons, Level 1 intercoms, closed circuit televisions, burglar alarm systems and distress buttons. Dispatch appropriate personnel. Complete necessary documentation.
  • Must maintain a working knowledge of various WPIC programs and how to effectively and appropriately connect the requester to the specific program. Must be familiar with staff and residents' information, as well as visiting hours, and hospital policies. Perform the role of phone directory and operator for staff and visitors.
  • Must perform well under conditions of emergency or high stress to include implementing the appropriate emergency response, as well as proper 'tracing of phone calls in the event of a possible threat of danger (i.e., bomb threat) or patient-related assistance (i.e., suicide).
  • Perform and complete any/all other assignments, responsibilities as directed by manager/supervisor or other appropriate personnel.
  • Responsible for assuring all aforementioned equipment is functioning properly. Any and all discrepancies to be immediately reported to the appropriate responsible department, as well as insuring accurate and timely documentation is completed, to include phone or utility disruptions.
  • Responsible for maintaining accurate logs within guidelines of department, to include monitoring of WPIC vans, keys, cash. Assure proper documentation of above responsibilities.
  • Responsible for maintaining daily record of all on-call personnel to include Administrator-on call, DEC Doctor-on-call, Consults, and any other pertinent staff. Contact and dispatch the requested on-call person, as well as building engineer and housekeeping staff, when necessary.
  • Responsible for monitoring WPIC phone system to include all incoming calls on 586-9742, etc., as well as proper transfer or conference connection to specific party. Maintain and utilize paging system to include Institute-wide and UPMC knowledge of pager holders and procedure to contact appropriate personnel
  • Responsible for various other forms of Communication to include Overhead Paging System, security intercom systems (front/handicap doors, tunnel, parking lot, elevators) and Campus Police emergency phone. Dispatch appropriate personnel.


  • High School diploma or equivalent.  
  • Basic computer knowledge and skills. 
  • Work rotating shifts.  
  • Ability to deal effectively with people and multiple tasks. (working under conditions of potentially high stress or involving emergencies) 
  • Previous experience answering multiple phone lines and/or dispatching calls or evidence of capability to multi-task preferred.

Licensure, Certifications, and Clearances:
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.31 to $20.87

Union Position: No

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