Job Description

Job Title: Patient Transfer Center Coordinator
Job ID: 180000OV
Status:
Regular/Temporary: Regular
Hours:
Shift: Variable
Facility:
Department: POP00 OPR
Location: 3600 Forbes Ave, Pittsburgh PA 15213

Description

Job Summary:

Are you looking for a chance to apply your healthcare experience and knowledge of medical terminology in a fast-paced work environment? If you think you are up for the challenge, then we have the job for you! University of Pittsburgh Physicians is hiring full-time, part-time, and casual Transfer Center Coordinators to support the Office of Physician Relations Department at its location in Forbes Tower. This office operates 24 hours a day, seven days
a week and requires availability to work varying shifts and rotating weekends and holidays.

In this role, you will serve as the primary contact for referring physicians who are requesting the services of UPMC for continued patient care. You will be responsible for facilitating all patient transfers into and within the UPMC Health System by answering phones and initiating referrals and inpatient transfers from physicians and medical professionals. The position will require the coordinator to multitask, maintain great customer service and identify and escalate concerns.

Responsibilities:

  • Answer calls into the UPMC transfer center (MedCall) to provide a point of entry into UPMC: the scope is unlimited (local and worldwide).
  • Responsible for meeting department benchmarks related to call handling and transferring.
  • Provide and assist physicians with emergent and non-emergent transfers, consults, and other calls received. Efficiently and accurately transcribe interactions on calls. All documentation on transfers to be completed and entered into department database by the end of the shift.
  • Request and coordinate all medical transportation as necessary.
  • Provide initial information to admissions, case managers and bed flow coordinators of incoming patients; update all admission records as necessary.
  • Maintain an awareness of services and capabilities of UPMC facilities in support of the outreach efforts of the transfer center. Maintain a familiarity with internal systems available and necessary in the performance of the job.
  • Appropriate escalation of issues, bed assignments and problems as determined by department protocols.
  • Answer calls into the Terrorism Response and Information Center and coordinate delivery of emergent information to the Corporate Command Team as part of the UPMC disaster system.
  • Act as a primary point of contact for the National Disaster Medical System, in support of any natural disaster or WMD event in this region. This could include surge capacity and bed availability for all UPMC sites.
  • Knowledge of multiple communication methods utilized by the department.

Qualifications

  • High School diploma or equivalent is required.
  • Two years in a healthcare setting with direct patient care OR two years in a transfer center OR two years in an emergency call center OR four years in a healthcare business setting is required.
  • Formal medical training preferred.
  • Prior patient care experience is strongly preferred.
  • Knowledge of medical terminology.
  • Strong interpersonal and communication skills.
  • Computer literacy/data entry skills.
  • Strong attention to detail and ability to multitask.

Required Licenses/Clearances:

  • Act 34 Criminal Clearance
  • Licensed LPN is preferred.

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $16.23 to $25.77

Union Position: No

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