Job Description

Job Title: Quality Analyst - Intermediate
Job ID: 698763
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Western Psychiatric Institute
Department: Clinical Outcomes
Location: 3811 O'hara Street, Pittsburgh PA 15213



Under the general direction of the management team and senior staff, this intermediate level position provides experienced analytical services, defines requirements, assures the quality of applications and the adherence to department standards, and provides services to meet client IT and business needs. This position will sit within the Clinical Outcomes team.

  • Acquire current industry knowledge and trends, attends education events and acquires applicable certifications.
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
  • Assist JCAHO teams to verify IT compliance to the JCAHO checklist.
  • Assist security teams in the verification of project compliance to security plan and security standards.
  • Assist teams in the documentation of operation concepts according to the customer's perspective the operation's concept includes documentation of the current work flow, justification for change and the proposal for the new system, including use cases and high level requirements.
  • Assist/consult with programmers in their development of unit test and integration test development.
  • Audit designated software work products for both packaged system solutions and custom development applications to verify compliance to department standards.
  • Coordinate training for the organization's software processes.
  • DATA GOVERNANCE Role: Data Steward Information Group: Psychiatric Services Data Steward: A person granted decision rights and accountability over a particular information group (e.g., registration, pharmacy, supply chain). Responsibilities include, but are not limited to, creating and maintaining data/business definitions and data mappings, participating in data integrity improvement initiatives, participating in Data Governance activities and promoting compliance to Data Governance policies and guidelines. For additional information, please consult the Information Ownership and Classification Policy (HS-DG3000) in the system-wide policies section of the UPMC Infonet which outlines the responsibilities and rights of the Information Owners, Information Stewards, and the Data Governance Council for the appropriate use and management of data.
  • Develop and execute application load tests for both packaged solutions and internally developed applications.
  • Develop and execute automated regression tests for both packaged solutions and internally developed applications.
  • Develop project software quality plans.
  • Document organizational processes and maintains the organization's process database.
  • Document system test plans, test cases, test procedures and test summary reports for both packaged solutions and internally developed applications.
  • Establish and maintain defect tracking system and tracks reported defects to closure for both packaged solutions and internally developed applications.
  • Execute project build instructions to verify that a non-project member can build the release solely from the instructions.
  • Monitor, evaluate and where appropriate transfer processes, methods and tools to other parts of the organization.
  • Participate in project reviews.
  • Perform application system tests to verify that applications comply with requirements.
  • Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Provide support as required by ISD's Disaster Recovery Plan.
  • Research both UPMC IT standards and external standards, such as HIPAA, to verify compliance of both internally developed solutions and purchased package solutions.
  • Explaining complex data to a non-technical audience 
  • Review and test disaster recovery plans both for packaged system solutions and custom development applications.
  • Review software engineering activities to verify compliance to department standards for both packaged system solutions and custom development applications.
  • Verify product traceability at each project milestone, verifying that each stage is traceable to the Requirements and the RFP.
  • Provide data analysis and assistance to internal customers
  • Collect analyze and manage data and coordinate activities that drive quality improvements
  • Review internal reports relating to quality of care and provide feedback to management
  • Problem solve multiple priorities and research conflicting and/or inaccurate data
  • Create summaries of findings and recommendations for improvement when opportunities identified
  • Recommend and implement new or modified reporting methods and procedures to improve report content and completeness of information


  • Typically has completed a four-year academic degree including courses in computer programming, systems analysis, system development, or systems engineering OR has acquired Core IT skills and knowledge via practical experience 
  • Demonstrates thorough understanding of the fundamental tools and concepts of one of the information technology professional disciplines (i.e., Applications, Business Analysis, Customer Service, Data, Networking, Operations, Security, Systems Engineering, etc.) and applies that understanding to make independent practical contributions to IT work within a particular UPMC department or function 
  • Must meet IT Career Level Criteria for Individual/Team Contributors outlined in the Universal Criteria Leveling Guide
Preferred Skills:
  • EPIC Experience 
  • Excel
  • SQL Query
  • Powerpoint
  • Cognos
  • Previous client facing experience 

Salary Range: $26.40 to $40.06

Union Position: No

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