Job Description

Job Title: Manager, Patient Care Business Operations (Business Analytics)
Job ID: 700953
Status: Full-Time
Regular/Temporary: Regular
Hours: Daylight, Monday thru Friday
Shift: Day Job
Facility: UPMC Passavant
Department: Administration
Location: 9100 Babcock Blvd, Pittsburgh PA 15237


Are you business-oriented with strong analytical and communication skills? Are you looking for the perfect opportunity to closely apply your knowledge and expertise to support outstanding patient care? Look no further! UPMC Passavant seeks a full-time Manager of Patient Care Business Operations to support our hospital operations.

As manager, you will investigate, research, analyze and study clinical activities impacting the Nursing/patient Care and Ancillary Support departments, and organizational clinical operations with the goal of enhancing operational efficiency and performance. You will oversee the analysis, design, implementation and evaluation of the information. Additionally, you will assist in the management of the acuity/productivity, budgeting, monitoring and reporting of all operating and capital activities of the Nursing/Support departments through collaboration and direct interaction with all levels of Clinical and Operational Management. You will work to identify and implement productivity enhancements, operational changes and actively participate in strategic planning and the Community Health Needs assessment and plan. You will also lead specific efforts aimed at improving patient care processes within the organization following a designed quality improvement approach.

This role reports directly to the Chief Nursing Officer, Vice President of Operations and Vice President of Patient Care Services.

As UPMC’s tertiary care center north of Pittsburgh, this 425 bed state-of-the-art hospital offers UPMC’s brand of world-class medical care at two convenient campuses in McCandless and Cranberry to serve the communities and counties north of the city.

This means advanced, high-quality care and all of the resources of an academic medical center are now available closer to residents north of Pittsburgh. And with strong specialty programs in heart care, cancer care, orthopaedics, and spine surgery at the McCandless campus; a comprehensive breast center and state-of-the-art Imaging Center at the Cranberry campus; and a truly patient-and-family-centered atmosphere, UPMC Passavant is demonstrating its commitment to excellence in patient care today and building on that commitment to offer our patients excellent health care in the future.

Does this sound like the perfect fit for you? Apply today!

  • Lead the community health needs assessment and participate in the strategic plan development for the organization. 
  • Prepare business plans and presentations related to projects designed to enhance efficiency and quality.
  • Lead team projects within the Nursing /patient care/ancillary departments.
  • Utilize Cognos and NDNQI data to develop and disseminate reports to support the leaders to achieve their service, quality and fiscal goals.
  • Create and present productivity, acuity, staffing analysis reports as well as other analysis related to assigned projects that assess, evaluate and enhance the nursing/patient care /ancillary support departments.
  • Ensure accuracy of documentation, reporting and analyses for assigned departments. 
  • Review monthly volume and expense monitoring, variance reporting, forecasting and annual budget projections for the departments and provide support to the leaders in addressing variances. Initiate and assist in the preparation of special forecasting projects. 
  • Participate as an active member of all committees as appointed, including any new initiatives task force, by preparing and presenting pertinent operational analyses. 
  • Develop, revise and implement processes and procedures in order to meet overall fiscal/operational objectives. When necessary, will collaborate with various departments and applicable systems. 
  • Act as the liaison between staff and the Vice President/senior leadership team to ensure that the lines of communication are open and the projects/reports are prioritized and on track. 
  • Work with department managers, clinicians, and staff to identify areas of cost, revenue or utilization improvement opportunities. 


  • Bachelors degree in Business Administration, Finance or a related field required
  • 5 years of experience in progressive business analysis and/or financial experience 
  • Experience in a position that held responsibility for financial analyses, budgeting and cost accounting systems strongly preferred.
  • Previous healthcare or hospital experience a plus
Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $28.10 to $46.35

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


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