Job Description

Job Title: Customer Service Representative - Temporary
Job ID: 699599
Status: Full-Time
Regular/Temporary: Temporary
Shift: Day Job
Facility: UPMC Health Plan
Department: Medicare & SNP Sales
Location: 600 Grant St, Pittsburgh PA 15219


Are you a customer service champion with a passion for assisting others?  If so, an opportunity as a Government Product Sales Support Representative - Temporary is the perfect position for you!  In this role, you will assist in managing membership growth and retention through the service area via telephonic contact with prospective members. Additionally, you will support the department's sales processes including answering incoming inquiries from prospective UPMC members, and assisting with enrollments. This role provides critical first impression to callers and help navigate them towards one of the ways to learn.

This role will work a variable schedule including evenings and weekend dependent on business need.  If you're ready to make a positive impact, apply today!

  • Answer incoming inquiries from prospective UPMC Health Plan customers to support department sales goals
  • Document inquiries in sales CRM system in accordance with department guidelines
  • Conduct outbound calls in accordance with sales department initiatives
  • Provide exemplary customer service by being proactive and responsive to all prospective UPMC Health Plan customer requests
  • Remain current on all department policies, procedures, plan benefit designs, and marketing activities resulting in Telephonic contact
  • Ability to understand and effectively communicate information regarding Medicare and Special Needs Plan product line
  • Leverage multiple department applications and systems while speaking to prospective members


  • High school graduate or equivalent required, college degree preferred
  • Proficiency in typing
  • Ability to make independent decisions preferred
  • Knowledge of Microsoft Office and Excel Spreadsheet program preferred
  • Basic analytical skills necessary to evaluate customer needs
  • Demonstrates good organizational skills
  • Minimum of six months of customer service and/or call center experience preferred
Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $0 / hour

Union Position: No

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At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


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