Job Description

Job Title: Government Products Sales Representative
Job ID: 702358
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Medicare & SNP Sales
Location: 600 Grant St, Pittsburgh PA 15219


Are you a customer service or sales champion with previous experience in a role with heavy phone communication?  If so, an opportunity as a Government Product Sales Support Representative may be the perfect fit for you!  


This position will help grow UPMC for Life health plan membership by handling inbound calls from, and making outbound calls to Medicare beneficiaries, offering education about the Medicare program and Medicare plans, providing reviews and recommendations of plan options, and assist with enrollment over the phone.  This role will work a flexible schedule with some evenings required.  Additionally, this role will require the incumbent to work occasional Saturday shifts.


  • Assist as directed with the onboarding and training of new employees.
  • Assist beneficiaries on behalf of colleagues when unavailable.
  • Complete all department required trainings.
  • Maintain and manage book of business within Customer Relationship Manager (CRM) system to ensure all leads are followed up within the timeframe the department establishes.
  • Maintain compliance with all Centers for Medicare and Medicaid (CMS) and UPMC policies, procedures, and guidelines.
  • Maintain expected level of availability for inbound phone calls and make expected amount of outbound calls for optimal sales results.
  • Meet or exceed 100% of sales goals.
  • Must work mandatory overtime during busy season and as business requires.
  • Support department sales processes as directed.


  • Associates degree required, or equivalent experience. Bachelors degree preferred.  
  • Two to four years phone based sales or customer service experience required. 
  • Direct experience in health care or Medicare market preferred. 
  • One to two years sales experience preferred.  
  • Excellent verbal and written communication skills. 
  • Rapport and relationship building skills a must. 
  • Must be self-driven to achieve sales goals in a competitive market.

Licensure, Certifications, and Clearances:
Responsible for obtaining and maintaining PA and OH Department of Insurance health and accident producer license within 30 days of hire. Must also complete annual Medicare certification requirements, including AHIP and compliance training.

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $18.24 to $30.32

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.

Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

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