Job Description

Job Title: Clerk/Central Scheduler - Per Diem
Job ID: 701973
Status: Casual
Regular/Temporary: Limited
Hours:
Shift: Day Job
Facility: UPMC Susquehanna Williamsport
Department: MUSCULOSKELETAL ADMIN
Location: 1705 Warren Avenue, Williamsport PA 17701

Description

Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.


Responsibilities:
  • Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patients needs.
  • Assists with contacting and rescheduling patients when providers schedules change.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Create, maintain, and enter information into databases.
  • Directs phone calls to proper destination or takes messages as needed.
  • Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.
  • Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies

Qualifications

  • High school diploma or equivalent required.
  • Two years experience working in a physician's office or medical field required.
    • Associates Degree required in lieu of experience. 
  • Experience in a telephone communication center preferred.

Licensure, Certifications, and Clearances:
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.40 to $21.61

Union Position: No

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