Job Description

Job Title: Manager, Operations
Job ID: 704429
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: ED Administration
Location: 3600 Forbes Ave, Pittsburgh PA 15213


University of Pittsburgh Physicians is seeking a full-time Manager of Operations for the Department of Emergency Medicine!


The Manager of Operations will assist with the management of the practice, including the promotion of excellent patient satisfaction, the coordination of all operational tasks, staffing, scheduling, coordinating templates, and assisting the physicians as needed.


The ideal candidate will have strong technical skills in Excel, and an interest in recruitment and staffing.


  • Act as a liaison for hospital-based services.
  • Also, coordinate submission of the initial proposal, and if an award is made, subsequent progress reports.
  • Also, manage the Division's day to day finances and infrastructure.
  • Maintains contact with University of Pittsburgh faculty regarding subcontracts.
  • Assist in the implementation of practice development, including satellite endeavors.
  • Assist staff and grants managers.
  • Produce grant submissions by providing clinical budgets, clinical facilities pages, and other clinically administrative documents such as IRBs.
  • Assist with development of policy and procedures.
  • Assure that faculty are in compliance with CME requirements, patient safety initiatives, and periodic safety, compliance, and HIPPA training as defined by UPMC and the individual hospitals.
  • Coordinate all aspects of service delivered to patients/families.
  • Coordinate physician billing with the UPP billing coordinator.
  • Help streamline billing process.
  • Ensure efficient patient care and flow including assumption of other staff roles as necessary.
  • Interface diplomatically with internal and external individuals to expedite services and facilitate requests. Cultivate collaborative relationships.
  • Keep faculty up to date with new E&M and CPT codes, as well as coordinating proper documentation in the medical record.
  • Maintain compliance with internal policies and external regulatory guidelines, such as HIPAA and OSHA.
  • Maintain equipment.
  • Monitor purchase requisitions and disbursement requests, ensuring that expenses are within budget guidelines.
  • Order and keep inventory control for clinical areas.
  • Oversee the direct costs, such as the purchase, secure storage, and maintenance of all equipment and supplies for the Division and faculty laboratories.
  • Process bi-weekly payroll and manages/facilitates human resource, compliance, training, etc. activities.
  • Responsible for ensuring coverage, managing recruitment, training, performance management, and staff development.
  • Supervise an ACGME accredited fellowship training program in compliance with regulations.
  • Supervise and directs the clinical, medical records, and surgery scheduling staff.
  • Supervise the pre- and post-award components of NIH and other extramural grants.
  • Supervise the processing of faculty and fellow appointments.
  • Ensure that faculty and fellows obtain appropriate hospital and medical school appointments.
  • Supervise the programs fiscal plan by preparing and monitoring the programs general, capital, operations, and research fund budgets.


  • in Business, Health Care Administration, or related field AND three years of physician office or hospital management experience required.
  • OR High school diploma or equivalent AND seven years physician office or hospital management experience required.
  • OR Masters Degree AND six months experience in physician office or hospital management experience, or a graduate of administrative hospital fellowship program.
  • Excellent organizational skills and a high degree of initiative.
  • Strong interpersonal skills and have the ability to function well autonomously.
  • Strong technical skills in Excel highly preferred.
  • Interest in recruitment and/or staffing highly preferred.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $22.60 to $39.11

Union Position: No

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