Job Description

Job Title: System Engineer, Intermediate - (TRCC)
Job ID: 180000W6
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Cancer Centers
Department: HS - CancerCtr Inf Svcs
Location: 2500 W 12th St, Erie PA 16505


Effective January 1, 2019, The Regional Cancer Center medical oncology office will be operated by UPMC Hillman Cancer Center. As a result, the office will be staffed by UPMC Hillman Cancer Center employees. 

UPMC Hillman CancerCenter is hiring a System Engineer, Intermediate to help support the Hamot Medical Oncology office located in Erie, PA.

This role will maintain systems software and purchased systems software packages, determine and resolve problems occurring in systems software or hardware and act as a technical liaison to computer vendors. Some programming will be required to accomplish system to system interfaces.  The engineer will assume on-call support responsibility on occasion.


  • Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures. 
  • Determine the cause of systems software or hardware problems, arrive at a solution, and implement appropriate actions to correct. 
  • Assist with install of system software, upgrades, or new releases, utility software, and program temporary fixes. Perform system gens as required.  Do so in a manner that will not cause a major disruption to the production environment 
  • Assist programming personnel and operations personnel with technical problems and their resolution.  Provide operator or client with information on new or modified systemshardware and software installed at Information Services.
  •  Maintain current information on recent trends of computer hardware and software. 
  • Write, debug, test and document any specialized programs required to interface with systems software or between hardware units. 
  • Provide on-going assistance to other staff members as required. 
  • Ensure performance considerations are designed into system configurations and maintain a formal methodology for reporting performance.
  • Provide on-call support (non-business hours) at established times in accordance with policies and procedures of the Information Services Division. 
  • Provide clients of Information Services with the necessary procedures and documentation needed to operate systems. 
  • Highly motivated to apply process improvement (CMMI) to increase product and service quality to achieve business objectives. 
  • Provide support as required by ISD's Disaster Recovery Plan.
  •  ISD Modality Responsibilities 
  • Systems Infrastructure, Operations, and Engineering - Configures, deploys and maintains server/system/ network infrastructure interfaces with vendors as needed.  Interfaces with vendors for procurement and deployment.  Maintains integrity and performance of an operating system environment.  Maintains production change control schedule and supports change control activity.  Monitors and maintains continuity with system software licensing and maintenance agreements.  Procures, configures, deploys, and maintains platform/ system/network infrastructure.  Provides ongoing operational support of enterprise-wide applications, databases, and technology.  Provides tactical troubleshooting of platform/ system/network hardware and software problems.
  • Systems Administration and Support - Executes basic change implementation plans.  Demonstrates working understanding of mainframe and/or server systems and utilities.  Demonstrates working knowledge of disaster recovery procedures and assists in disaster recovery testing.   Identifies, documents, determines the cause of, and corrects common instances of system/server performance degradation.  Configures common software packages based on detailed instructions provided by the project team.   Investigates and installs complex OS patches.  Implements disaster recovery policies and procedures on a particular system.  Conducts system backup and recovery procedures on a system.  Is knowledgeable in system hardening techniques as well as user access levels.  Modifies kernel and network tunable parameters with supervision.  Tests, debugs, modifies tunes, and documents operating system software.
  • Operating System Programming - Tests, debugs, modifies tunes, and documents operating system software.  Working knowledge of software and hardware tools to identify and diagnose problems and factors affecting systems performance.  Working knowledge of the framework (component, container, server, and underlying services) or similar concepts on other technologies.  Working knowledge of remote method invocation, naming and directory services, framework remote operations and location transparency persistence, threading, caching, resource management, and component lifecycle, and applies these techniques or similar concepts with assistance.  Installs, sets parameters, and tunes ERP or complex software packages.
  •  Hardware / Platform Engineering & Support - Develops specification of Mainframe/Host/ Server/ Desktop hardware components.  Performs basic hardware sizing for a particular platform.   Troubleshoots common platform problems.  Understands and articulates Platform security architecture.
  •  Systems Technical Support - Installs and maintains most operating systems and performance tools.  Troubleshoots common errors and problems.  Develops procedures and conducts training.  Participates in 7X24 on-call rotation.
  •  Project Management Skills - Works with project manager to define tasks and create team work plans with moderate supervision.  Delegates work to others and monitors progress.   Identifies issues affecting work progress and recommends solutions.   Communicates schedule variances and potential scope changes in status reports.  Controls project costs, communicating any project-related expenses and recommends ways to control costs.


  • Four year academic degree includes courses in computer programming, systems analysis, system development, or systems engineering OR has acquired Core IT skills and knowledge via practical experience. 
  • Demonstrate thorough understanding of the fundamental tools and concepts of one of the information technology professional disciplines (i.e., Applications, Business Analysis, Customer Service, Data, Networking, Operations, Security, Systems Engineering, etc.) and applies that understanding to make independent practical contributions to IT work within a particular UPMC department or function.
  • Meet IT Career Level Criteria for Individual/Team Contributors outlined in the Universal Criteria Leveling Guide. 
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. 
  • May in the course of their duties be in rooms where medications are stored. 
  • No contact with medications is allowed.

Salary Range: $29.14 to $44.28

Union Position: No

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