Job Description

Job Title: Dispatcher - Level I- ALSTAR EMS - MEDCOM (Casual)
Job ID: 708261
Status: Casual
Regular/Temporary: Limited
Facility: UPMC Chautauqua WCA Services Corporation
Department: MTS Medcom
Location: 28 Maple Street, Jamestown NY 14701


Operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency via radio or other electronic means. Scheduling of numerous non-emergency transports for ambulance and wheelchair divisions. Obtains appropriate information to facilitate insurance or payment processes. Keyboarding skills to perform computer aided dispatch and map street search and filing. Must be able to multi-task.


  • Able to access mission critical data for Starflight, MCI�s etc.
  • Communicates with Crew Chiefs and other supervisors re system status needs.
  • Communicates with PSAP�s and other Public safety entities.
  • Communicates with WCA security re Starflight, JMHC transfers and general safety.
  • Dispatches appropriate resources in response to requests via radio, phone or pager.
  • Efficiently receives and handles incoming phone and radio requests for service.
  • Enters calls / data into computer system.
  • Fills open staffing shifts in the absence of staffing coordinator.
  • Handles all communications with proper radio/telephonic etiquette and courtesy.
  • Maintains sufficient knowledge of billing practices to process calls for service.
  • Monitors WCA alarm system and takes appropriate action as required.
  • Receives radio calls from outside ambulance services for `patching� to the WCA ED.
  • Responsible for intake of call requests and scheduling for future service.
  • Responsible to call-in personnel in times of urgent need per crew chief�s instructions.


NYS CFR, EMT, medical terminology or similar medical background preferred. Must attend communications staff meetings as requested. Must have good interpersonal skills. Be able to pleasantly and efficiently handle radio and telephonic calls for service. Must have a working knowledge of basic Windows based computer programs to include Outlook, Word and Excel. Frequent contact with 911 Centers, physicians, EMS/Fire Personnel (paid or volunteer), police agencies, aeromedical personnel, MTS Division staff, patients and families.

Licensure, Certifications, and Clearances:
Must have and maintain CPR for the professional Rescuer (AHA or equivalent). NAACS within one year.

  • Cardio Pulmonary Resuscitation

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $0 / hour

Union Position: Yes

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