Job Description

Job Title: Account Manager, Workers Compensation and Absence Management
Job ID: 703834
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Health Plan
Department: External Leave Mgmt
Location: 600 Grant St, Pittsburgh PA 15219

Description

UPMC Health Plan is hiring a full-time Account Manager, Workers Compensation and Absence Management to help support the WorkPartners department.  This is a Monday through Friday daylight position and is located in downtown Pittsburgh at the US Steel Tower.


The Account Manager will serve as the primary business contact for the client and is responsible for overall client satisfaction. They are expected to consistently provide excellent customer service to accounts, as well as represent client needs to ensure quality. In addition, this position will build relationships with clients to encourage new and repeat business opportunities. This position will serve a liaison between all representatives of the Absence Management/Workers Compensation team and ensure all deliverables are met on time.

Responsibilities:

  • Achieve business objectives by identifying products and services that are competitive in the market and meet the customers' needs.
  • Assist Underwriting team in coordinating contract renewals. Coordinate all credit and billing disputes with clients. Participate in the development of client training seminars, and marketing projects as well as participate directly in customer service calls with Work Partner staff as needed.
  • Assists with the preparation of communications, training and resource materials for onboarding new clients.
  • Conduct strategic account reviews with the Strategic Account Executive on a regular basis to review up sale/cross sale opportunities.
  • Coordinate with the sales, marketing and business development teams to find ways to retain customers and increase client base.
  • Develop and further create relationships with clients.
  • Ensures that client issues are dealt with in an efficient manner, informing Account Team and Business Leaders of any problems that may arise.
  • Gather market information to create offers that will allow the organization to maintain profitability and be competitive.
  • Identify accounts where revenue may be shrinking and formulate strategies to reach out to these accounts and retain customers.
  • Identify opportunities to expand sales across WorkPartners product lines.
  • Maintain market awareness that supports the pursuit of new business and account growth opportunities.
  • Meet project plan deadlines set by project work groups (these deadlines may require extended daily work hours as required to complete).
  • Monitor the implementation of new customers to hit target dates.
  • Present and or coordinate presentations with the sales team to potential or existing clients around WorkPartners and Absent Management suite of services.
  • Provide product leaders and business development department with customer feedback and comments
  • Responsible for all account management of Absence Management & Workers Compensation book of business.
  • Serves as the escalated communication link for all parties involved with Absence Management and Workers Compensation services including client company representatives, brokers, and other WorkPartners professionals.
  • Work with program leaders, data analytics and senior management to identify areas needing improvement along with other areas of opportunity.

Qualifications

  • Bachelors degree from an accredited university or equivalent combination of education/experience required.
  • Minimum five (5) years Account Management experience in the disability management, workers compensation, short-term disability or leave management industries is required.
  • Must be self-motivated and have the ability to work independently and handle multiple priorities and deadlines simultaneously with minimal guidance.
  • Excellent written and oral communication skills.
  • Strong problem solving, analytical and decision making skills.
  • Must be flexible and effective at exchanging ideas and managing the creative ideas of others to improve results.
  • Customer service oriented with the ability to handle emotionally charged situations.
  • Demonstrated time management skills, ability to prioritize and identify critical tasks that deliver highest impact.
  • Must possess excellent analytical, troubleshooting and problem-solving skills; sense of urgency, responsiveness and judgment to make effective decisions is required.
  • Understanding of integrated disability management products is preferred.
  • Ability to work effectively across a large, highly matrixed and dynamic organization.
  • Willing to learn new technical, business and system skills.
  • Proficiency with Microsoft Office Suite and advanced knowledge in Microsoft.
  • Excellent Interpersonal Skills with a can-do attitude.
  • Ability to travel up to 50%.

    Licensure, Certifications, and Clearances:
    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $28.37 to $47.88

Union Position: No

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