Job Description

Job Title: Patient Services Coordinator
Job ID: 707161
Status: Casual
Regular/Temporary: Limited
Shift: Day Job
Facility: Western Psychiatric Institute
Department: Emergency Dept_DEC
Location: 3811 O'hara Street, Pittsburgh PA 15213


Job Summary:

If you have previous patient care experience and are looking for a casual opportunity, UPMC may have the position for you! We are hiring a Patient Services Coordinator to support the Emergency Department at Western Psychiatric Institute & Clinic by managing the clinic and providing outstanding customer service to all patients and families.

  • Account for all customers in the clinic.
  • Anticipates and responds to meet customer needs.
  • Assists in maintaining adequate dietary and linen supplies.
  • Assists in maintaining supply of office materials.
  • Completes assigned projects in a timely manner.
  • Conducts patient safety searches.
  • Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
  • Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
  • Immediately report any situation that may impact safety of patients, visitors and staff
  • Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
  • Maintain the therapeutic milieu, including safety.
  • Maintains competency requirements.
  • Manage crisis situations effectively using positive approaches and CCM training.
  • Participate as member of a multidisciplinary treatment team, working in conjunction with DEC staff.
  • Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Participates with unit management in identifying needs or issues affecting the internal functioning of the DEC and assumes a proactive position with problem solving.
  • Provides front desk coverage as assigned.
  • Provides lobby / waiting room coordination and supervision
  • Respond appropriately to crisis situation as a team member.
  • Responsible for completing observation checklist as dictated by physician.
  • Serve as liaison between customer and clinic staff.


  • High school diploma is required. 
  • Bachelors degree preferred. 
  • Excellent interpersonal skills required. 
  • Minimum of 1 year experience in direct patient care or customer service required. 
  • Ability to work under conditions of potentially high stress and emergency situations required. 
  • Ability to function independently with minimal supervision required. 
  • Excellent problem solving skills required. 
  • May in the course of their job duties be in rooms where medications are stored or may transport medications when they transport patients. 
  • Transportation of medication is limited from one department to another.  
  • No contact with medications is allowed. 
  • In the course of duties may be asked to distribute medications to the nurse at the bedside. 
  • Access to medications is limited to the distribution of the medication to the nurse.

Licensure, Certifications, and Clearances:
  • CCM training is required within 30 days of hire and annually thereafter
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Cardio Pulmonary Resuscitation
  • Comprehensive Crisis Management

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.53 to $22.86

Union Position: No

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