Job Description

Job Title: Surgical Services Secretary
Job ID: 701447
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Shadyside
Department: SHY - Short Stay Unit
Location: 5230 Centre Avenue, Pittsburgh PA 15232


Do you have previous Health Unit Coordination experience? UPMC Shadyside is currently looking to hire a Surgical Services Secretary for their Short Stay Unit. This individual will provide primary secretarial assistance to physicians and key personnel as well as perform general office duties.

This position will have rotating shifts varying from 4:30a-1:00p, 8:30a-5:00p, 9:30a-6:00p.

Up for the challenge? Apply today!

  • . Transcribes and communicates physician orders timely and accurately
  • Achieve service excellence by providing quality customer service. Respect confidentiality. Interact with all departments in a respectful, courteous and caring manner. Utilize good listening skills and provide accurate information or answers to questions. Demonstrate good problem solving skills and follow department policies and procedures appropriately. Answer telephone in a friendly, polite and professional manner. Thoroughly and accurately document telephone messages and directs calls.
  • Available for duty as required.
  • Comply with hospital and department policy.
  • Cooperate with other members of the healthcare team. Inform supervisor regarding potential problems. Assume leadership responsibility and capable of maintaining activities in the absence of the office partner. Assist co-workers. Perform additional duties as required. Maintain ongoing channels of communication.
  • Demonstrate high quality secretarial ability. Typing is completed in a neat and professional manner and appropriate format utilized. Make appointments based on priority requests. Maintain organized and accurate files. Demonstrate working knowledge of office equipment, i.e., transcriber, photocopier, etc. and of the computer system for scheduling cases, word processing and manuscript typing. Update and maintain secretarial guidelines regularly.
  • Demonstrates awareness of behavior on the efficient functioning of the department
  • Maintain accurate and complete documentation. Provide information to supervisor and co-worker regarding problem situations and their resolution. Procedural documentation is collected and accessible at all times for reference. Compile statistical information as requested.
  • Maintain productivity as required. Maintain a work flow pattern performing duties according to guidelines. Demonstrate effective organizational and time management skills. Maintain an organized work environment. Assigned area is maintained in an orderly and neat manner.
  • Maintain surgical operative schedule. Communicates changes in OR schedule to appropriate those person in charge, departments and MD's office. Confirm OR times with all scheduled surgeons and confirms availability of other departments.
  • Maintains par levels for designated supplies and forms.
  • Maintains patient billing including but not limited to accurately entering all charges, completing and checking reports within specified times. Checking daily revenue charges for completion.
  • Prepares end of month statistics for distribution.
  • Reconciles charges accordingly.
  • Serve as a role model of excellent customer service by responding with courtesy and respect to the needs of all those he/she interacts with on a daily basis
  • Verifies entered customer data by reviewing, notifies the appropriate department to correct or update account information that is incomplete or incorrect. Also notifies ISD or Medical Records to purge files to eliminate duplicate data


  • High school diploma or equivalent. 
  • One-two years secretarial experience preferably in a health care setting or completion of an accredited secretarial school and 6-12 months experience required.
  • Accurate typist and ability to use transcription machine.
  • Word processing and PC experience required.
  • Good command of the English language with specific knowledge of punctuation, spelling, etc. and ability to compose letters and memoranda of a routine nature required.
  • Manuscript typing desired.
  • Knowledge of medical terminology preferred.
  • Problem solving ability - knowledge of function of the department and the responsibilities of personnel.
  • Requires judgment to recognize problems which should be referred to staff physicians or supervisor.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.12 to $22.16 / hour

Union Position: No

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