Job Description

Job Title: Supervisor, Banking and Cash
Job ID: 713809
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: Cash Management
Location: 600 Grant St, Pittsburgh PA 15219


Responsible for overseeing multiple processes of the payment application department to including but not limited to reconciling daily cash receipts, billing system transactions, UPAY activity and Non-Patient allocations. Directly supervise staff and perform quality assurance to ensure goals of the individual and department are met. Responsible for staff training and continuing education to ensure tools are provided to meet performance expectations. Ensure adherence to policy and procedure.

  • Add new entities to Upay, Reconnet, or cash tracking, using sound judgment to assess which software best suits.
  • Ensure documents are stored or destroyed according to retention policy.
  • Manage the operations and ongoing evolution of point of sale operations, meeting the needs of subsidiaries with flexible and simple software. Maintain user manuals, videos and other training materials. Monitor and solicit user needs, so that enhancements can be ready when required.
  • Performs duties and responsibilities in a fashion that coincides with the service management philosophy of the Treasury Department. including the demonstration of the basics of service excellence towards patients, visitors, staff, peers, physicians and other departments within the medical center.
  • Provide training to staff in other departments as needed. Identify unusual needs or different processes that must be understood and resolved.
  • Reconcile cash clearing accounts monthly, meeting established deadlines and ensuring accounts are in balance within specified threshold. Identify non-mapped or incorrectly mapped transactions and correct them. Work with accountants and revenue cycle to modify process as business needs change.
  • Reconcile operating bank accounts and ensure that deposits are accurately identified and journalized according to established deadlines, using either the cash tracking system or Reconnet.
  • Respond promptly to bank or card processor research requests, retrievals and chargebacks. Minimize controllable losses.
  • Respond to research requests from various personnel, including auditors, accountants and billing management.
  • Supervise employees-ensure accurate payroll records, thorough staff training, appropriate counseling, andon-time annual reviews. Perform random audits of staff work to monitor quality. Follow HR guidelines for hiring, discipline and staff relations.


  • High school graduate or equivalent is required, bachelors degree is preferred.
  • Minimum of three to five years experience in a professional billing environment or other health care environment required.
  • Prior reconciliation experience is preferred.

  • Banking experience is preferred. 

  • Supervisory experience preferred.
  • Must be knowledgeable of cash application and reconciliation processes, banking and credit card rules and procedures.
  • Must have demonstrated strong interpersonal, organizational and communication skills and the ability to effectively problem solve and make independent decisions.
  • Requires prior working experience on personal computers and various office equipment.
  • Prior management experience of a large staff preferred.

Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $22.60 to $39.11

Union Position: No

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