Job Description

Job Title: Crisis Safety Specialist
Job ID: 711983
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: Western Psychiatric Institute
Department: CRISIS Walk in
Location: 333 North Braddock Avenue, Pittsburgh PA 15208

Description

The purpose of this position is to greet all customers, patients, and visitors. This position will conduct all safety searches on all patients and visitors who access the building. This position will also assist in managing the front desk as well as supporting the milieu as needed. This position will assist program leadership in development and implementation of safety management for the walk-in and residential environment.

Responsibilities:
  • Answer telephones, direct calls provides information when appropriate.
  • Completion of reports and incident documentation as necessary.
  • Control evidence, valuables, lost/found as necessary.
  • Demonstrates knowledge of mental health laws
  • Handles disruptive visitors and patients by verbal communication and de-escalation techniques using physical intervention as a last resort
  • Maintains a safe and secure environment through enforcement of UPMC policies, procedures, rules and regulations.
  • Participate in interdisciplinary activities such as staff meetings and other committees as assigned
  • Participate in orientation for new crisis staff
  • Performs safety searches of all patients and visitors that enter the building
  • Provides customer service to patients, visitors and staff
  • Report any situation that may impact safety of patients, visitors and staff immediately.
  • Respond appropriately to crisis situation as a team member.

Qualifications

  • HS Diploma required
  • Bachelor degree preferred
  • 2 years experience in safety, crisis intervention, mental health, de-escalation or related field required
  • Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies
  • Must be physically capable of providing direct total physical care to unpredictable, potentially violent mentally ill residents including lifting, supporting, running toward or away from areas where problems are occurring, and pushing or pulling equipment.
  • Ability to defuse and handle distraught or hostile person(s) in a professional manner required.
  • Good interpersonal skills; able to deal with stress and potentially dangerous conflict situations.
  • Ability to work collaboratively within a multidisciplinary team
  • Ability to work under stress, with an unpredictable consumer flow
  • Flexible schedule; rotating shifts

    Licensure, Certifications, and Clearances:
    CCM training is required within 30 days of hire and annually thereafter

  • Act 31 Clearance
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Cardio Pulmonary Resuscitation
  • Comprehensive Crisis Management
  • Older Adult Protective Services Act

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.53 to $22.86

Union Position: No

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