Job Description

Job Title: CHC Service Coordination Supervisor (Philadelphia) - LSW, LCSW, LPC, LMHC.
Job ID: 712120
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: CHC Service Coordination
Location: 2709 N Broad Street, Philadelphia PA 19132


Community Health Choices will impact more than 400,000 people statewide who are dually eligible for Medicare and Medicaid or receive Medicaid funded long-term services and supports (LTSS).
Through Community HealthChoices (CHC), we will coordinate physical health care and LTSS to enhance the quality of life and independence for frail seniors and adults with disabilities in home and community based environments as well as in institutional settings. Our care model, built on our high-quality Medicare Advantage Dual Eligible Special Needs Plan (D-SNP) platform, supported by the resources of our integrated payer-provider UPMC, and through deep community collaboration, will help assure the highest level of services are provided.
The Service Coordinator Supervisor oversees a team of field-based Service Coordinators and will be responsible for the performance of the General Service Coordination duties as well as the specific duties as assigned to each level of service.

  • Conducts onsite service coordination evaluations
  • Conducts regularly scheduled team meetings to communicate key information
  • Monitors and collects information related to staff and program performance.
  • Participates in appropriate department and organization committees
  • Participates in service coordination rounds, ICTs and program development
  • Participates in the development and implementation of LTSS policies , goal and objectives
  • Performs in accordance with system-wide competencies/behaviors.
  • Recruits, trains and orients new staff and assures that training and education needs of staff are met.
  • Responsible for the day to day service coordination functions through the management of the staff and activity which to include approval of service plans.
  • Responsible for the operational functions of the LTSS Team primarily focused on the service coordination model and the service coordinators.
  • Reviews performance against goals and makes recommendations for improvement
  • Selects, schedules, assigns and evaluates service coordination staff.


  • Licensed Social Worker or Mental Health professional
  • Three years working in social service or health care related setting;
  • Completion of person-centered planning and person-centered direction training; Experience working with people with disabilities or elders in need of LTSS;
  • Knowledge of the home and community-based service system and how to access and arrange for services;
  • Experience conducting LTSS needs assessments and monitoring LTSS delivery;
  • Cultural competency and the ability to provide informed advocacy;
  • Ability to write an ICP and communicate effectively, both verbally and in writing across complicated service and support systems;
  • Meet all requirements of their CBO employer, and
  • Ability to interact with physicians and other health care professionals in a professional manner is required.

    Licensure, Certifications, and Clearances:
  • Driver's License

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $23.28 to $40.28 / hour

Union Position: No

Apply Current Employee?


At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2019

UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

Talent Network