Job Description

Job Title: Leave/Disability Technician
Job ID: 713000
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: STD LTD Program
Location: 600 Grant St, Pittsburgh PA 15219


UPMC Health Plan is hiring a full-time Leave/ Disability Technician to help support the WorkPartners Leave Management Department for its downtown Pittsburgh location at the US Steel Tower. This is a Monday through Friday daylight position.

This position will assist in the day to day operations of the Short Term Disability Team, Disability Management Team and the Leave Administration Team by providing administrative/clerical support.


  • Approval/Denial correspondence, Satisfaction Survey Letters, Delay Letters, Denial Letters, etc. with direction from the Specialist assigned the specific case
  • Assists Intake calls receipt as needed during high volume periods
  • Assists in answering incoming telephone calls; directs callers to the appropriate team member [Leave Specialist, Disability Specialist, Disability Management Coordinator or Supervisor] as needed
  • Assists with data entry into the Leave Management and Accommodations data bases to enter historic leave records and updated time records
  • Assists with outreach attempts to providers offices and to managers to verify RTW status as directed
  • Assists with special projects
  • Generate the packet of medical information to be transferred to LTD carrier as needed
  • Responsible for generating copies of files as requested for the Appeal process or following legal requests
  • Responsible for monitoring the team Service email Accounts for multiple lines of business and directing inquiries to the appropriate team member or supervisor
  • Responsible for requesting medical records from treating providers by mail or fax as directed by the Specialist assigned the case
  • Responsible for the accurate and timely electronic storage of miscellaneous correspondence into the document management system
  • Responsible for the distribution of faxes to the appropriate STD and Disability Management Team Member
  • Responsible for the generation and quality checking of multiple types of correspondence related to various departmental needs including: Initial Information Packets, Medical requests, Medical Certification forms,
  • Responsible for the management of the correspondence for the STD, Leave and Vocational teams
  • Retrieves and mails out checks for payments for medical records received as needed
  • Send employee satisfaction surveys via e-mail and regular mail as directed by Supervisor
  • Set-up new cases in the case management systems as needed


  • High school graduate required, Associates or Bachelors degree preferred
  • A minimum of one to three years of administrative experience or related experience required
  • Knowledge of medical terminology, disability and leave management preferred
  • Skills include: Excellent organizational skills
  • Excellent written and verbal communication skills including the ability to communicate clearly by telephone
  • Demonstrates strong data entry and typing skills
  • Ability to understand complex oral and written directions and technical information
  • Displays a strong customer service focus
  • Ability to use and navigate web based software programs and Microsoft Office products [Outlook, Word, Excel, etc.]

    Licensure, Certifications, and Clearances:
    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.53 to $22.86 / hour

Union Position: No

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