Job Description

Job Title: Health Manager - Health Plan
Job ID: 717827
Status: Full-Time
Regular/Temporary: Regular
Hours: 8:00 a.m. - 4:30 p.m.
Shift: Day Job
Facility: UPMC Health Plan
Department: Medical Mgmt SNP
Location: 600 Grant St, Pittsburgh PA 15219


Are you a licensed health/human services professional with at least five years of experience in behavioral health clinical, care coordination, and/or case management? Do you have experience working in a managed care environment? If so, UPMC Health Plan may have the perfect fit for you!


UPMC Health Plan is hiring a full-time Health Manager to support the Medical Management Special Needs Plan department. This position is a Monday - Friday daylight positon (8:00 a.m. - 4:30 p.m.) and will be located in downtown Pittsburgh, PA. After completion of orientation and maintaining productivity, this role can be considered for work from home, if interested.


The Health Manager ensures continuity and coordination of care for Health Plan members with behavioral health illnesses and complex behavioral health needs.


  • Ability to propose and implement creative solutions to member problems and to achieve a high level of member satisfaction with services.
  • Appropriate documentation in the care management documentation system including assessments, problems, goals and interventions.
  • Assist in the development and review of training materials for staff, other UPMC Health Plan departments, and network providers.
  • Assumes responsibility for health plan member's access to in-plan and/or supplemental services as medically indicated
  • Complete Annual Competencies including Ethics and Compliance, HIPAA, Safety, Fraud and Abuse and Confidentiality/Privacy and Security Awareness.
  • Contact potential case management members to determine if there is a need for case management intervention.
  • Develop and coordinate an individualized treatment plan with the member, member's family, and providers.
  • Evaluate the effectiveness of the treatment plan and identify gaps in service. Make recommendations for changes when indicated.
  • Follow-up with the member according to established timeframes to monitor their care to assess whether quality care is being provided in an appropriate setting.
  • Identifies provider issues and recommendations for improvement.
  • Independent problem solving based on sophisticated knowledge of in-plan services, the provider network, member services policies, members' rights and responsibilities, and the operating practices of the organization.
  • Interfaces with and refers members to community based resources and other supportive services as appropriate.
  • Maintains an understanding of behavioral health benefits and remains current on covered or in-plan services, benefit limitations, exclusions, and behavioral health management policies and procedures.
  • Monitors and evaluates effectiveness and outcome of treatment plans, restructures as necessary to provide optimal clinically appropriate services with a goal of maintenance in the community at the least restrictive level of care and maximal use of community supports and resources.
  • Participate in integrated care team meetings in a cross cultural environment to coordinate transitions of care, discharge planning, benefit coverage, conflict resolution and resource needs.
  • Perform duties and responsibilities in accordance with the philosophy and standards of UPMC Health Plan, including conveying courtesy, respect, enthusiasm, and a positive attitude through contacts with staff, health plan members, peers, and external contacts.
  • Perform in accordance with system-wide competencies/behaviors.
  • Performs clinical reviews, service authorization and care coordination (or oversight and supervision) for all Health Plan members receiving services.
  • Preserve confidentiality of the member.
  • Provide reports on case management cases or activities as requested.
  • Provides members, providers, and other stakeholders with information concerning benefits and coverage, and provides accurate information to members and families.
  • Receives and responds to complex calls regarding requests for services or resolution of complex issues.
  • Utilizes supervision by identifying and reporting to supervisor clinical, utilization and outcomes issues.
  • Works with Member Services, Network Management and Quality Management staff to assure that systematic revisions to improve services are developed and implemented.


  • Masters degree in human service field plus licensure required
  • OR Licensed Pennsylvania RN with 6-8 years behavioral health clinical experience required; Bachelors degree in nursing preferred.
  • Five years of experience in clinical, care coordination, and/or case management required.
  • Three years of experience in a managed care environment preferred.
  • General knowledge of best practices in behavioral health, emphasizing work with special needs populations and in provider systems
  • Ability to interact with physicians and other health care professionals in a professional manner required.
  • Computer proficiency required.
  • Experience with Excel and Access databases preferred.
  • Excellent verbal and written communication and interpersonal skills required.
  • Knowledge of community resources required

Licensure, Certifications, and Clearances:
Case Manager certification preferred Licensure in other states as assigned

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $22.60 to $39.11

Union Position: No

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