Job Description

Job Title: Correspondence Sec
Job ID: 722204
Status: Full-Time
Regular/Temporary: Regular
Hours: 8:30am-5pm
Shift: Day Job
Facility: UPMC Altoona Reg Health Srvcs
Department: BMA Health Info Mgmt
Location: 1414 9th Ave, Altoona PA 16602


UPMC Altoona Regional Health Services - Correspondence Secretary - Monday-Friday - 8:30am-5pm - Fulltime



Responsible for timely flow of all release of information and correspondence requests to and from patients, physicians and insurance/disability insurers.


  • Answers and processes phone inquires pleasantly and appropriately in a timely fashion.
  • Completes and distributes all forms per completion P/P for physician review and signatures.
  • Copies and/or prints processes all completed transcription for PCP's in a timely and efficient manner.
  • Ensure and maintain patient confidentiality in all aspects of the release of information processes by obtaining proper patient authorization prior to release.
  • In satellite offices, creates new charts and obtains charts from other physician offices or SMART if necessary, edits chart volumes, purges charts when needed.
  • In satellite offices, obtains medical record numbers for all correspondence that arrives and distributes to the Health Information Department for charts to be attached.
  • In satellite offices, provide coverage for reception.
  • Prepares and completes billing for secretarial services including Data Entry and Refunds.
  • Process all release of information and form completion requests (printed or electronic) in a timely and efficient manner.


  • Graduate of accredited Medical Secretary School preferred; minimum of one year related experience and/or training; equivalent combination of education and experience.
  • Must be able to accurately complete disability insurance forms and write simple correspondence.
  • Must have the ability to take and relay accurate phone messages.
  • Must effectively present information in one-on-one situations to patients, physicians and co-workers.
  • Above average computer skills and experience.
  • Must be able to operate all office equipment generally used with in the department.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $12.40 to $18.88 / hour

Union Position: No

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