Job Description

Job Title: Crisis Services Coordinator
Job ID: 722477
Status: Full-Time
Regular/Temporary: Regular
Hours: Days & shifts will vary
Shift: Variable
Facility: Western Psychiatric Institute
Department: CRISIS Walk in
Location: 333 North Braddock Avenue, Pittsburgh PA 15208


The Crisis Services Coordinator will assist in the consumer service and clinical services. Coordinate walk-in and other community services. Answer questions, obtain clinical information, schedule outpatient evaluations, respond to telephone crisis, and documentation of all duties previously mentioned.

  • Assess consumer needs and assist consumer in identifying resource needs.
  • Assist in maintaining an up to date resource manual for referral information.
  • Assist in transportation and attainment of outpatient and necessary appointments.
  • Identify appropriate resources base on needs assessment.
  • Manage crisis situations effectively using positive approaches.
  • Meet standards for documentation and completes all required paperwork.
  • Negotiate services with consumer and make recommendations for appropriate level of care.
  • Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Provide guidance and access to community referrals.
  • Provide services in a community and/or office setting.
  • Use motivational interviewing with Consumers.
  • Use person centered and strength based philosophy while interacting with Consumers.


  • Bachelor's degree in Social Work, Psychology or Counseling required.
  • Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience. 
  • Three (3) years of mental health experience including one (1) year of case management experience required. 
  • Consistent ability to respond calmly and effectively, using good clinical judgment to both behavioral health and medical emergencies. 
  • Ability to work efficiently and independently in crisis setting. 
  • Excellent interpersonal relations using a recovery approach. 
  • Knowledge of mental health laws. 
  • Knowledge of insurance programs, processes and able to obtain authorizations as needed. 
  • Ability to work collaboratively within a multidisciplinary team. 
  • Ability to work under stress, with an unpredictable consumer flow. 
  • Flexible schedule; rotating shifts. 
  • May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.

Licensure, Certifications, and Clearances:
  • Act 31 Clearance
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Cardio Pulmonary Resuscitation
  • Comprehensive Crisis Management - CCM training is required within 30 days of hire and annually thereafter
  • Driver's License
  • Older Adult Protective Services Act

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $16.25 to $25.77

Union Position: No

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