Job Description

Job Title: Provider Relations Representative (Exton, PA)
Job ID: 722413
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Community Care Behavioral Hlth
Department: Netwrk Mgmt-Satellite CH
Location: 1 East Uwchlan Avenue, Exton PA 19341


Do you have a B.A. or B.S. degree in a healthcare, human services or related field and 2 years of experience working in a healthcare or managed care environment? Do you have strong communication skills? Are you proficient in Microsoft Office (Word and Excel)? If so, UPMC may have the perfect fit for you!



UPMC is hiring a full-time Provider Relations Representative to support the Network Management Satellite department within Community Care Behavioral Health. This is a Monday through Friday daylight position (8:00 a.m. - 4:30 p.m. or 8:30 a.m. - 5:00 p.m.) based out of Exton, PA. Minimal travel will be required to meet with providers.

The Provider Relations Representative will initiate and develop working relationships with external providers. The will also manage the primary caseload of assigned providers for whom he/she is the principal point of contact, and cover other caseloads from time-to-time as circumstances require. The incumbent will assure that the provider is fully educated as to appropriate policies and procedures for conducting business with Community Care. He/she will present comprehensive knowledge of the authorizations and claims functions, credentialing requirements, the application and contracting process, and other topics of general and specific interest to the provider. The incumbent will be well-versed in the differences between the commercial, Medical Assistance and all other products, with an emphasis on differences in the providers' obligations for each.


  • Assure that assigned providers have current copies of all relevant educational materials, including the billing handbook and provider manual; is responsible for accurate interpretation of materials to providers in a consistent fashion and for identifying and proposing solutions to problems as they arise.
  • Assure that providers meet the clinical needs of enrolled consumers while continuing to comply with service delivery standards.
  • Balance time and effort spent on external provider servicing with in-office responsibilities.
  • Coordinate service schedule with other Service Reps to ensure adequate and consistent phone coverage.
  • Develop and implement an Action Plan in response to each provider service call.
  • Establish excellent working relationships with a defined panel of providers.
  • Implement use of quality indicators for use within the network, including work with providers as necessary to assure full understanding and compliance.
  • Manage supplemental service enrollment process for his/her designated panel of providers.
  • Meet or exceed specified goals for the number of provider service meetings on a quarterly basis.
  • Participate in development and delivery of provider orientation and for follow-up as needed with assigned group.
  • Responsive to deadlines; complete assignments within deadlines at least 95% of the time.
  • Share responsibilities with other department personnel for answering the provider line.
  • Understand and communicates the details of the authorization process and Community Care's procedures for delivering the authorizations to providers.
  • Work as member of the Provider Relations staff, ensure that corrective action plans are implemented and result in complete problem resolution.
  • Work with colleagues on development of provider newsletter and other educational materials.
  • Work with the Director, Provider Relations and other staff as appropriate to develop the provider manuals and handbooks; this process will involve provider input as well as advice from appropriately designated advisory groups.


  • B.A .or B.S. degree in a healthcare, human services or related field.
  • 2 years of experience working in a complex organizational environment.
  • Experience as a provider of behavioral health services and/or knowledge of behavioral health provider system strongly preferred.
  • Excellent written and oral communication skills.
  • Must clearly and consistently articulate standards of care and specifics of the various provider agreements.
  • 2 years of experience in healthcare or managed care environment
  • Independent problem-solving skills, including the ability to address issues in a timely and accurate manner.
  • Knowledge of public and private delivery systems in behavioral health care.

Licensure, Certifications, and Clearances:



UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $18.24 to $30.32

Union Position: No

Apply Current Employee?

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.

Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

Talent Network