Job Description

Job Title: Manager, Operations (Magee-Womens Research Institute)
Job ID: 721645
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: Research Operations
Location: 204 Craft Avenue, Pittsburgh PA 15213


Under the general direction of the Senior Director of Operations, the manager assumes responsibility for planning, directing, coordinating and managing assigned operations. As a member of the management team, responsibilities include planning and control activities, policy and procedure development and enforcement, staff development and evaluation including the day-to-day management of all technical operations, along with project oversight. Responsibilities also include working with vendors/partners, other UPMC staff on the development of software and implementation/training and temporary support of same.

  • Act as point person for the department to assist in the management, coordination, and implementation of operations.
  • Deliver presentations on projects to management, peers and subordinates as required.
  • Develop comprehensive goals, objectives and annual plans for department, administering policies and procedures with oversight of Senior Director of Operations.
  • Direct operations, including business/strategic planning and development, execution, implementation and support.
  • Establish collaborative working relationships with executive management and UPMC as projects permit in order to meet the needs of the stakeholders and organization.
  • Evaluate processes on an on-going basis, analyze for efficiency and streamlining opportunities, and recommend and implement courses of action.
  • Make decisions and evaluate outcomes with adequate knowledge, information and consideration of stakeholders and member of the department.
  • Manage and mentor staff assigned as direct reports and conduct meaningful performance reviews in a timely manner.
  • Oversee facility operations, scientific and non-scientific equipment, and overall research infrastructure
  • Oversee the recruitment, selection, training and retention of competent staff to support the Operations team and Research Institute.
  • Participate in contract negotiations and re-negotiations with vendors to facilitate cost-savings. Work in conjunction with UPMC Supply Chain and other departments, when necessary.
  • Promote professional self-education through internal and external seminars and classes; participate in continuing education programs, serve as instructor and mentor.
  • Protect the integrity and confidentiality of all data and information available and used through physical or electronic means.
  • Provide customer oriented services to both internal and external stakeholders.
  • Report status of projects and staff activity on a regular basis.
  • Responsible for developing operating and capital budget projections relative to Operations and assessing impact of those projections upon goals/objectives.
  • Undertake special projects as directed by the Senior Director of Operations.


  • Bachelors degree in Business or related field 
  • Masters Degree preferred 
  • 5-7 years of experience managing healthcare or research operations or equivalent 
  • Experience with Information Technology, Human Resources, Facilities Management or Project Management. 
  • Prior experience with Human Resources is strongly preferred
  • Excellent written and verbal communications required making effective presentations to management, staff and other stakeholders 
  • Leadership experience with Operations is required with prior management experience in Research Operations preferred 
  • Prior experience with budget responsibility, business planning and strategy development, client, project and personnel management is required 
  • Extensive problem-solving experience and management of information services and operational processes required.

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $30.89 to $52.76 / hour

Union Position: No

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