Job Description

Job Title: Customer Service Representative - Temporary (Erie)
Job ID: 723282
Status: Full-Time
Regular/Temporary: Temporary
Shift: Variable
Facility: UPMC Health Plan
Department: Member Services
Location: 380 East Bayfront Parkway, Erie PA 16507


The UPMC Health Plan Member Services Team is currently hiring temporary Customer Service Representatives to be advocates for our members and to proudly wear the badge of UPMC Health Plan. Positions are available in our newly expanded Erie call center.

With a close-knit work environment and a dedicated culture of service excellence, our Member Services Team educates and guides our customers through coverage, claims, and other program inquiries.

UPMC Health Plan has been recognized by J.D. Power and Associates for providing the “Highest Member Satisfaction among Commercial Health Plans in Pennsylvania.” That’s due—in no small part—to the compassionate attention and expert insight that our customers (which include members, providers, and facilities) enjoy each and every time they contact one of our dedicated representatives.

As a Customer Service Representative, you will complete a 6-week training course (8:00 a.m. to 4:30 p.m.), which will equip you to take on even the most complex customer needs. After training, you will work Monday through Friday between the hours of 8 a.m. and 9 p.m, depending on assignment, with at least one Saturday shift per month of 8 a.m. to 3 p.m.

Apply today to become a Customer Service Representative!


  • Answer incoming inquiries from UPMC Health Plan customers. 
  • Document inquires in accordance with UPMC Health Plan Customer Service Center guidelines. 
  • Follow up on and document actions required to service inquiry from UPMC Health Plan customers. 
  • Investigate inquiries from UPMC Health Plan customers. 
  • Conduct outbound calls to clarify follow up and resolve inquiries from customers. 
  • Conduct outbound service calls in accordance with departmental initiatives. 
  • Provide exemplary customer service by being proactive and responsive to all UPMC Health Plan customer requests. 
  • Remain current on all departmental policies, procedures, plan benefit designs, and modifications. 
  • Ability to understand and effectively communicate information regarding a basic product line or function. 


  • High school graduate or equivalent required (college degree preferred). 
  • Minimum of six months of customer service and/or call center experience preferred. 
  • Proficiency in typing preferred. 
  • Ability to make independent decisions. 
  • Knowledge of Microsoft Office and Excel spreadsheet program preferred. 
  • Basic analytical skills necessary to evaluate customer inquiries. 
  • Ability to demonstrate good organizational skills.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $0 to $0

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.

Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

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